Support the administration of agreements, including agreement closeout, negotiation, correspondence, documentation, certification, and reporting, including the development of several standard process protocols for Licensing & Enforcement teams.Database expertise with Inteum IP Management Software (1 of 3 company Inteum administrators) Completion of Inteum Administrator Certification course Development and implementation of 30+ custom user-defined fieldsImplementation and oversight of unified agreement and inventor portalsTrained and upskilled 5+ new joiners to Inteum as part of onboardingUse of Inteum Analytics suite to create analyses, queries, & reports to deliver team metrics to Licensing team managementCompletion of Inteum Analytics Certification course Managed various communication channels, including a department inbox, consisting of:Internal inbox troubleshooting and consulting on licensing matters across the businessFielding initial customer licensing submissions and queries, as well as support related to ongoing Licensing matters Coordinate with other internal departments and legal counsel to resolve negotiation issues, including out-licensing and in-licensing matters.Hired as Licensing Support Specialist 05/2018Promoted and realigned as Associate IP & Licensing Specialist within License Enforcement function 03/2021Promoted to IP & License Enforcement Specialist in 08/2021

Evaluating and tagging information and documents according to a defined glossary to enable project teams to synthesize a multitude of findings and rapidly identify major conclusions in support of client-based projects.- Manipulating, cleansing & processing data using Excel, Powerpoint, and Dedoose.- Analyzing raw data, drawing conclusions & developing recommendations.- Advising on the suitability of methodologies and suggesting improvements.- Supplying qualitative and quantitative data to colleagues.- Data entry & monitoring data for accuracy- Analyzing factoids of the future, interview notes, and open source information and documents within Dedoose.

Spent 75% of the work day prospecting new business via cold calling and email, while also maintaining current client information in the company CRM. Communicated and demonstrated the value of email marketing software to potential customers over the phone and in a web demo environment.- Displayed strong technical aptitude when discussing software data integration opportunities with prospective clients.- Leveraged communication skills to understand client needs and exhibited how software could meet that need.- Played integral role in establishing start-up company's sales strategy to promote company growth.

Responsible for the training of 5+ new employees. Successfully applied communication abilities while serving and caring for each customer. Comfortable with multiple money transactions and numerous customer issues to resolve in a given shift. Maintained harmonious relationships with all co-workers to preserve the team-based success of the restaurant and its customers. Named FOH Employee of the Month for July 2015, as well as Best Team Angler for 2015

Responsible for the training of 10+ new employees. Utilized interpersonal skills in a team-based environment, preserving patience in a high pressure atmosphere while maintaining professionalism in serving the customer.

Responsible for the training of 3+ new employees. Utilized my prior restaurant knowledge with the Ale House-specific protocol to best and most efficiently serve the customer.

Responsible for interfacing with customers and applying anticipatory judgment, multi-tasking, and exemplifying Clyde's Restaurant Group methodologies in a team focused environment.

Provided a customer service focus, resolved customer questions and issues, and managed inventory and sales in corresponding section. Also cashiered as per the Bed, Bath, & Beyond philosophy to provide quality customer service.

Operated as a member of a cohesive unit contributing to the installation of RF (Wireless) Communications Systems.

Responsible for managing the Customer Service desk during the business day, routing incoming calls, managing money order transactions as well as lottery machine operation, all in the effort to resolve all customer questions and issues arising within the store.