•. Facilitated the onboarding process for our national partner, which entailed educating newly onboarded technicians about the partnership and moving them through the onboarding funnel every step of the way• Analyzed data in the onboarding platform to ensure DMAs have a healthy number of approved technicians•. Created and managed coaching communication process to ensure policy compliance amongst technicians•. Ideated and created content for the tech community website, which includes articles and a tech app tutorial

• Assigned in a team of 5 to supervise and manage the construction of a 5-building, 15 million dollar project• Oversee and document the work of over 25 subcontractors, which includes providing weekly job- site orientations, collecting daily work reports, and assessing manpower needs to ensure deadlines are met• Learned and utilized KPRS’ go-to construction management software, Procore, for documenting and distributing plans and RFIs to subcontractors

Handy is the leading platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. From home cleaning to handyman services, Handy instantly matches thousands of customers every week with trusted professionals in cities all around the world.During my time at Handy as an Operations Associate, I was responsible for managing the LA (2nd-largest market) and OC markets. My responsibilities at Handy were as follows:• Managed Los Angeles and Orange County markets, responsible for hundreds of independent service professionals performing thousands of jobs per week• Led multiple orientation sessions per week- on-boarding, educating and selling groups of over 20 people per session• Provided product and process feedback to the company through constant frontline interactions with home service professional base during customer service office hours• Input and organized service professional-related data in Google Drive, Salesforce, and company’s internal tools, which contributed to the implementation of 3 new Handy app features• Consistently beat prescribed targets in recruiting, pro management and engagement• Represented Handy at the Eastside Sharing Economy Informational Panel where I educated the attendees about the platform and interacted with other sharing-economy companies to seek out any potential business partnerships• Implemented new product and policy changes at the local level

Koru is an immersive experiential learning program that teaches relevant skills in a real work setting and connects participants to innovative companies looking to hire young talent. In the three-week program, I was exposed to analytic programs such as Excel, SQL, and Salesforce, and my team and I completed a business challenge presented by LinkedIn. • Collaborated with a team of 4 to use customer discovery and design thinking to find 3 solutions for the LinkedIn business challenge• Conducted extensive research on LinkedIn's product and its customers through online surveys, street interviews, one on one in-depth interviews, and comparing LinkedIn's competitors, all within a 10-day time frame• Gave an impactful group presentation on solutions for the LinkedIn product in front of 20 LinkedIn executives

Music Reviewer: • Reviewed urban music for quality and content as reference for all other DJ’s each weekDisc Jockey: • Participated in a semester-long training for DJ position at the Connecticut College radio station• Served as a DJ for own 3-hour segment from Fall 2012 semester to June 2104• Provided a balanced show of talking and music• Answered guests' incoming calls for song requests and discussed a broad range of subject matter on air• Categorized reviewed music into different genres.• Trained in setting up show, music selection, appropriate material, and parameters, and introduced to FCC regulations

• Marketed and promoted the Record Label and its 6 artists through social media• Pitched to potential clients (managers and artists) what 1st Round Records can offer to them• Held weekly meetings with artists and producers at the label’s office• Researched talent for the label through online research on a daily basis• Found an artist and producer in which the label signed both• Handled issues between the two acts and the CEO and President of the Record label• Negotiated the contracts on behalf of the artist and producer with the label