As a Commercial Executive, I partner closely with sales and account management teams to deliver tailored, commercially viable solutions that align with JLL’s growth objectives. My role involves developing and negotiating commercial proposals, ensuring operational efficiencies in account management, and supporting sales leaders through commercial reviews and client negotiations. I also contribute to the transition and training of new account teams, ensuring their commercial readiness. With over… Show more As a Commercial Executive, I partner closely with sales and account management teams to deliver tailored, commercially viable solutions that align with JLL’s growth objectives. My role involves developing and negotiating commercial proposals, ensuring operational efficiencies in account management, and supporting sales leaders through commercial reviews and client negotiations. I also contribute to the transition and training of new account teams, ensuring their commercial readiness. With over 15 years of experience in Facilities Management and Real Estate outsourcing, I leverage my deep understanding of industry contracting models and risk-reward frameworks to drive business success. Show less

As Vice President Solutions Design, Healthcare, our team is responsible for: 1) setting winning deal strategies, 2) defining strong value propositions, 3) designing complex, technical solutions, 4) setting the pricing strategy to guide pricing and costing, and 5) developing competitive proposals all of which better address client needs and drive improved conversion and win rate for margin accretive opportunities. Additionally, we provide Sales and Operations with the systematic deal… Show more As Vice President Solutions Design, Healthcare, our team is responsible for: 1) setting winning deal strategies, 2) defining strong value propositions, 3) designing complex, technical solutions, 4) setting the pricing strategy to guide pricing and costing, and 5) developing competitive proposals all of which better address client needs and drive improved conversion and win rate for margin accretive opportunities. Additionally, we provide Sales and Operations with the systematic deal architecting support and strategic thinking needed (e.g., processes, tools and resources) to retain clients and win new business. I lead the solution design team to deliver insights and marketing strategy supporting sales and retention activity. In collaboration with the Sales Team, Marketing Team, Client Lifecycle Management (CLM) Team and Operations Teams, our team is a critical driver in the execution of the Healthcare Segment’s Growth Plan. We are evolving the Commercial Solutions Teams’ resources/processes/tools/capabilities to help accelerate profitable growth.Contracted > $1.1 billion revenue with > 25% coming from new clients through accelerated solution building approach, which emphasized core metrics; assumptions; and defined scope of work and service levels.Increased win rate from 40% to 59.4% by using data analytics including solution development time, correlation of productivity and other benchmarks to win rates, and market price benchmarking to continuously improve every facet of process and work product. Show less

Oversee all financial operations of the company with a staff of eight including financial planning, risk management, monitoring cash flow, meeting with the CEO to discuss the best practices for company finances and developing strategic plans to improve the company’s overall financial health.Provided direction for ERP implementation as Executive Sponsor by replacing the 38-year-old system (Add+On) with new cloud-based ERP (Acumatica) resulting in dramatic improvements in speed, billing… Show more Oversee all financial operations of the company with a staff of eight including financial planning, risk management, monitoring cash flow, meeting with the CEO to discuss the best practices for company finances and developing strategic plans to improve the company’s overall financial health.Provided direction for ERP implementation as Executive Sponsor by replacing the 38-year-old system (Add+On) with new cloud-based ERP (Acumatica) resulting in dramatic improvements in speed, billing, and customer service.Transformed contract workflow by implementing standardized contract review process improving the efficacy of contracting process. Show less

Led the product development team to advance the pricing strategy, process, tools, and training to account for customer lifetime value, willingness to pay, comp prices, performance guarantees, and an array of price options.

Provide leadership and strategic direction for all financial aspects for a $325 million business segment, which includes Onshore; Offshore; and Engineering, Procurement, and Construction delivering Food, Accommodation, and Facilities Management Services.Improved Gross Profit by 300 basis points over two years by providing actionable insight to sales and operations departments while reducing overhead by $1.5 million.In collaboration with Legal and Operations, successfully… Show more Provide leadership and strategic direction for all financial aspects for a $325 million business segment, which includes Onshore; Offshore; and Engineering, Procurement, and Construction delivering Food, Accommodation, and Facilities Management Services.Improved Gross Profit by 300 basis points over two years by providing actionable insight to sales and operations departments while reducing overhead by $1.5 million.In collaboration with Legal and Operations, successfully negotiated an incorporated Joint Venture with an Indigenous partner in Canada providing significant competitive advantage by lowering operating costs and expanding capabilities. Show less

Developed customized value propositions and financial deal options with Segment CEO and CFO, SVP of Sales, and Legal that solved unique challenges facing corporate clientele with three direct reports.Created winning approach for IFM bids through client and competitor insight and collaboration with Sales, Marketing, Operations, HR, and IT achieving 45% Compound Annual Growth Rate (CAGR) over 5 years for Integrated Facilities Management accounts in Corporate ServicesManaged and… Show more Developed customized value propositions and financial deal options with Segment CEO and CFO, SVP of Sales, and Legal that solved unique challenges facing corporate clientele with three direct reports.Created winning approach for IFM bids through client and competitor insight and collaboration with Sales, Marketing, Operations, HR, and IT achieving 45% Compound Annual Growth Rate (CAGR) over 5 years for Integrated Facilities Management accounts in Corporate ServicesManaged and supported both national and global transformational Integrated Facilities Management (IFM) projects for many FORTUNE 500 clients including Procter & Gamble, Unilever, Boeing, Citi, and International Monetary Fund. Show less

Oversaw all major financial processes for a portfolio of accounts with over $500 million in Revenue including strategic planning as a member of the guidance team. Clients included many Fortune 500 companies.Sold > $150 million (annual sales) in new business in collaboration with sales force. Worked closely with sales and operations to develop a new market in Puerto Rico.Headed project team to automate monthly reporting. Developed an automated retention tool for easy… Show more Oversaw all major financial processes for a portfolio of accounts with over $500 million in Revenue including strategic planning as a member of the guidance team. Clients included many Fortune 500 companies.Sold > $150 million (annual sales) in new business in collaboration with sales force. Worked closely with sales and operations to develop a new market in Puerto Rico.Headed project team to automate monthly reporting. Developed an automated retention tool for easy comparison of historical results to new deal assumptions. Show less

Administered computer and telephone networks for corporate office, regional offices and 35 hotels including over 250 users accessing 10 servers.Built infrastructure for three new Embassy Suites hotels on time and under budget. Designed and installed a wide area frame relay network using Citrix for the entire company including headquarters, regional offices, and hotels.

Assisted in financial audits for insurance, publishing, and retail companies as well as government reviews of asset and property management companies