Tyler Brundridge Email & Phone Number

Madison, Wisconsin, United States

United States

• Received the Zendesk Rookie of the year award for top new Account Executive in 2022• Qualified for Zendesk Presidents Club for top Account Executives in 2022• Accomplished 135% quota attainment in first full quarter.• Attained 174% quota attainment in the second full quarter leading to 154% overall attainment in my first full half.• Attained 333% quota attainment in Q1 of 2023 leading to 71% overall attainment for 2023.

Madison, Wisconsin, United States

• Consistently grow book of business by acquiring new accounts, expanding existing accounts and reactivating dormant accounts through sales and marketing support solutions.• Responsible for securing product line expansions for top tier accounts through line review and demo presentations, building personalized marketing strategies and overseeing new contracts. • Assist in successful new employee onboarding and progressive coaching to cultivate problem resolution skills and improve sales productivity.• Use sales metrics and KPIs to identify training opportunities for individual members as well as identify effective sales tactics. • Coordinate with cross-departmental teams and upper management to develop more effective cross-functional operations.Accomplishments• Exceeded revenue goals and expectations, growing a book of business by 327% over 5 years with an annual average increase of 62.7%.• Surpassed quota for new business by gaining 590 new accounts and leading the sales team by averaging 25 new accounts per month in my first 2 years.• Regularly Lead sales team in new product growth through strategic SKU count expansions in existing accounts.• Transformed a middling problematic account into a top 3 earner by identifying pain points, developing an enhanced accounts payable process, and providing exceptional customer support.• Promoted to Sales Trainer due to consistent personal sales success, creative account solutions, efficiency with sales systems, and positive relationships with coworkers.

Madison, Wisconsin, United States

• Manage and coordinate a 10 technician team and dispatcher.• Organize and set schedule for guests and arrange for parts and services to be available for guest upon arrival.• Perform director duties in absence of the department director.• Follow up with guests for the purpose of guest satisfaction and problem resolution to maintain customer relationships and improve department process.• Highest level available Lexus Service Certification.• Coordinate with upper management to improve and streamline department functions.• Responsible for successful new employee hiring.• Multiple time sales and customer satisfaction leader.

Columbus, Wisconsin, United States

• Manage a 7 person team• Manage, organize, and delegate 4 departments (Service, Parts, Towing and Detail)• Continuously exceed the previous year’s monthly sales by as much as $10,000+ as well as exceeding previous yearly sales and sales records even when facing lower customer traffic flow.• Exceeded previous year’s monthly sales for the 12 consecutive months during my first year.• Surpassed the previous year’s sales 2 consecutive years.• Maintained customer satisfaction goals and received available awards for dealership 2 years running• Handle sensitive and volatile customer situations with regular commendation from management for my ability to do so.• Maintain customer satisfaction goals through good customer relations and follow up.• Improved the estimating tools to make sales and customer relations more effective.• Direct parts department in the absence of the parts manager.• Schedule and organize for effective work flow and sales.• Supervise and authorize used car department repairs in accordance with the used car department.

Madison, Wisconsin, United States

• Managed a 3 technician team.• Effectively sold company product and services to guests in need of repair or maintenance.• Highest customer pay sales 9 of 14 months despite being shorthanded on technicians.• Set store record for highest customer satisfaction scores.• Instrumental in maintaining the store’s highest customer satisfaction scores in the district over a 3 year period.• Maintained #1 customer satisfaction for the last 4 quarters and a previous record of 9 straight quarters.• Management intentionally made sensitive and volatile customer issues my responsibility due to my customer service skills.• Scheduled and managed the schedule to keep appropriate work flow and efficiency.• Provided payroll information of my technicians.• Provided customer service for customers not my own to keep customer traffic moving efficiently.

Madison, Wisconsin, United States

• Took over the position after two months of it being vacant and had it running up to date and efficiently in two weeks, later achieving the top warranty acceptance rate and turn over time in the district• Worked as customer service representative as well as my warranty responsibilities.• Suggested new products and systems that increased ease and efficiency for not only myself, but the mechanics as well.• Took on the responsibilities of payroll hours and night deposit to ease the work load of others.