Tyler Hammer Email & Phone Number

Seoul, Kr

Seoul, South Korea

Remote, Us

Indianapolis, Indiana, United States

Responsible for building out automation, tooling and an internal chat bot to be used across various functions of the Global Customer Care team.

Indianapolis, Indiana Area

Responsible for managing automated testing initiatives for bi-weekly and quarterly releases:Maintain current code written in a mix of JScript, JavaScript and C#Create tests to properly test new features and bug fixes. Investigate test failures and isolate problem errors of product for further investigation. Create new utilities to assist in the continued effort to better our automation methods: Create new modules in PowerShell to automatically deploy and configure testing environmentsUtilize Jenkins to routinely remove and re-deploy environments in addition to automatically updating shared infrastructure resources.Assist with investigations of reported bugs in the core product with a focus in telephony.

Indianapolis, Indiana Area

Responsible for assisting customers with questions and/or issues they experience with the PureConnect Platform. This includes analyzing logs for the various subsystems and working with engineers from other departments and teams to identify problems and provide fixes or workarounds. Global Lead for the infrastructure utilized by support to recreate and test customer issues, including:Managing 15 Hyper-V hosts across 5 countries totaling over 1000 VMs. Building automation for deployment, installation and configuration of various VMs, Services and Products. Primarily in PowershellWorked on PureConnect Customer Care's Digital Signage initiative: Created API back end utilizing NodeJS to aggregate various KPIs and information for consumption. Built VueJS based front end to dynamically display content across the global.Worked on personal initiatives to simply and automate repetitive tasks for Engineers across the globe. Including:Creating scripts to automatically gather and upload logs from customer servers. Creating scripts to audit customer servers including licensing dataUtilizing ICWS API to automated creation and management of Engineer accounts on customer servers.Worked in our Manila, Philippines office for over 6 months to train growing team of engineers on the PureConnect product. Provided both technical and soft skills based training to over 70 engineers.

Indianapolis, Indiana

Orlando, Florida Area

Orlando, Florida Area

Manage paid competition department.Analyze market trends and competitor data to create the most effective marketing strategy on a weekly basis. Managed all technical resources outside of Dev including in house ESXi machines hosting, Active Domain and various other services, as well as internal storage solutions.

Work From Home

Responsible for providing support at an international level for iTunes, iTunes Store, iCloud, Apple Watch, iPhone, Beats by Dre, iPod, and iPad. Support was provided across Email, Chat and Phone.

Responsible for ensuring honest competition as well as managing players and making sure matches began on time.