Tyler Cohee Email & Phone Number

Virginia, United States

Richmond, Virginia, United States

Glen Allen, Virginia, United States

Chesterfield, Virginia, United States

Midlothian, VA

- Main job function consists of migrating content from old website to new website, ensuring all links and images are properly carried over and displaying as required on the new website.- Worked on large projects such as Lady Liberty Flags and King William County Government- Systems worked with include WordPress, cPanel X and Dreamweaver

Chesterfield, VA

• Computer repair for in-house clients as well as onsite clients
• Assisting with network cabling at client locations as needed and managing clientsnetworks
• Network security and Server Support
• Various support for technology for clients

Powhatan, VA

- Assisting customers in the pre-sales process by helping them choose a computer based on their needs, specs they are looking for, and budget they have to work with.- Troubleshooting computers received by customers to determine if they are fixable remotely, or will need to be returned for repair in shop.- Fielding customer complaints and assisting with.

Richmond, VA

- Provided support to the 1200+ clients using the IBS software suite by solving problems and answering general questions.- Performing some troubleshooting of hardware and network issues that may affect the performance of the software.- Provided experience with Point of Sale systems, Windows 2000, XP, Vista and Windows 7, Windows 2000, 2003 and 2008 Server.

Caroline County, VA

- Provided second level support to DominionTek’s client base for issues with desktops, laptops, printers, and local area networks.- Communicated with clients in person to resolve issues in an efficient manner, along with teaching clients how to use the system.- Provided experience with Dell and HP desktops, HP laptops, tablets and thin clients, HP Proliant.

Richmond, VA

- Provided Level 1 support to Dominion Resources’ internal employees for their issues with computers, telecom equipment, and other technical devices.- Communicated with clients both over phone and e-mail to provide resolutions to their issues and monitoring escalations to Level 2 technicians.- Cross-trained with Dominion's NOC during storm duty.

Richmond, VA

- Provided support to the 1200+ clients using the IBS software suite by solving problems and answering general questions.- Performing some troubleshooting of hardware and network issues that may affect the performance of the software.- Provided experience with Point of Sale systems, Windows 2000, XP, and Vista, Windows 2000 and 2003 Server, Citrix.