• Responsible for issues reported to helpdesk via email, phone or ticketing system to provide end to end user and system support for the corporate office, distribution center and all stores spanning multiple regions.• Perform troubleshooting and end user support for all internal La-Z-Boy software and other 3rd party applications used by various company departments in person or via remote access.• Maintain records of communications within ticketing software and knowledge base, such as… Show more • Responsible for issues reported to helpdesk via email, phone or ticketing system to provide end to end user and system support for the corporate office, distribution center and all stores spanning multiple regions.• Perform troubleshooting and end user support for all internal La-Z-Boy software and other 3rd party applications used by various company departments in person or via remote access.• Maintain records of communications within ticketing software and knowledge base, such as initial problem discovery, troubleshooting steps, remedial actions taken and final resolution.• Work with Active Directory to create and administer user accounts, groups, network shares, reset passwords and unlock accounts.• Deploy, manage and repair computer laptops, workstations, VoIP, mobile devices, printers and other peripherals. Show less

• Responsible for scheduling and performing service for 400+ homes on a quarterly basis.• Excels at creating and maintaining superior customer service by communicating and explaining services, exclusion methods and procedures.• Uses AS/400 daily to download/upload database of active accounts due for service in an effort to maintain monthly Performance Quota Index (PQI) to assist with overall company goals and targets.

• Provided design consultation and order processing duties for commercial and retail accounts.• Directly responsible for client communication, estimates and proposals, production coordination, permitting, installation scheduling and other logistics as needed per project requirements.• Maintained extensive change-log, substrate inventory reports, and internal brand standards catalogs.

• Maintained company websites and branding for both entities while being the first point of contact for incoming customer support, troubleshooting, and general inquiries.• Developed a fully customized e-commerce platform based on Magento that implemented accurate freight shipment calculation, live sales chat, and custom equipment configuration capabilities.• Responsible for inventory custody, replenishment, and month-end reporting of internal consumable usage.

• Designed and developed custom websites according to usability principles and W3C standards for multiple clients. Consulted on branding, design, and search engine optimization best practices. • Integrated custom scripting and technology integration upon client request and provided on-demand customer support. • Provided hosting for, and routinely maintained dedicated web, email and database servers for clientele.

Designed various newspaper advertisements from full page ads to business card size, to be placed in the paper for advertisers. Created unique newspaper layouts on a weekly basis which consisted of placing copy and photos. Responsible for design of website and maintenance as well as weekly updates. Designed and created all “office-use” forms such as customer correspondence forms, credit card processing forms as well as business cards and letterheads.