Tyler Crain Email & Phone Number

Englewood, Co, Us

Stamford, Connecticut, Us

Jacksonville, Florida, Us

IQ Fiber, LLC is a private equity-backed fiber-optic internet service provider transforming the residential market by building a 100% fiber-optic network paired with simple, no-hassle plans and local experts to help along the way.

Miami, Fl, Us

Owned P&L for startup within the company, modified existing consumer products to B2B, and expanded the B2B brand despite many competitors and pending M&A. Provided and directed the entire business and technology strategies, secured buy-in from executives with many different opinions and reached 114% of the sales target in year one with small team and few resources.

Responsible for driving operational efficiencies within the AT&T Connected Communities Sales Organization. Lead a twenty-member team, focusing on identifying internal inefficiencies and issues affecting potential sales. Upon identification, pivot focus to rapidly instituting improvements. Objective is to drive double-digit sales growth, for a more than $1 billion business, year over year. Identified bottleneck within contract management organization and began implementing a resolution to decrease sales cycle by 60 days. Led project management for ongoing migration of legacy IT and CRM systems to new, unified platform; delivered immediate impact to Sales organization, with more accurate and timely customer data. Established annual Sales compensation plan, to help identify and target the most profitable customers. Responsible for overhaul of Sales Training program, including full review of curriculum, course availability, and online training platform.

Head of product development and management for AT&T's MDU business segment. Products include High Speed Internet, Linear and OTT Video, Home Security and Automation, Wi-Fi, Mobility, and customer-defined special projects. Lead a five member team of product managers, responsible for driving cross-functional efforts to deliver new products and achieve double-digit growth. Launched AT&T Out of Region MDU business, enabling Sales teams to sell product to customers beyond the regulated, 22-state footprint, more than doubling addressable market. Streamlined the MDU customer UX/UI when purchasing AT&T products, eliminating need for in-unit customer equipment and on-site tech installation. Launched DIRECTV Now OTT streaming product for MDU business segment, including new referral program to drive product adoption through new Sales channels. Launched next generation broadband product (G.Fast) to deliver gig-like speeds to end customers over existing building wiring, reducing need to re-wire properties and more than doubling addressable market. Launched 4k/Ultra HD for MDU segment, including delivery of video on-demand and live linear content. Responsible for overall strategy and product roadmaps for next generation video and broadband products, including MDU OTT strategy, on-premises network stack, mmWave distribution, customer equipment, and G.Fast/Fiber.

El Segundo, Ca, Us

Director of product development and management for DIRECTV's Commercial, Lodging & Institution, and MDU business segments and lead for DIRECTV Emerging Markets special projects. Led a three member team of product managers, responsible for driving cross-functional efforts to deliver new products and achieve annual, double-digit growth for emerging markets. Launched next generation, commercial headend solution for hospitality segment, including vendor management and responsibility for cross-functional team members. Launched broadband offering for MDU, including negotiation of fiber access, network design, and product packaging as part of customer double-play. Launched commercial-focused iPad application, delivering functionality specifically designed for bar/restaurant owners. Worked with external, financial institutions to establish a third-party customer financing program, leveraging DIRECTV scale to provide aggressive lending terms to dealer partners and end customers. More than $25 million in financing provided through December 2016. Drove the creation of strategic partnerships with market leading vendors to provide exclusive product offerings to DIRECTV dealers and end customers. Operational responsibility for post-acquisition integration of second largest DIRECTV MDU dealer partner. Coordinated with numerous cross-functional teams to ensure smooth transition of employees, facilities, and intellectual property to DIRECTV. Operational responsibility for post-bankruptcy emergence of largest DIRECTV Lodging & Institution dealer. Coordinated with dealer to install a payment plan for recovery of all outstanding debt ($35 million), as well as establish a $200 million financing facility to continue business operations and sales.

Atlanta, Ga, Us

Product Manager for all Search and Advertising, Cloud Storage, Personal Webspace, and Security Suite products within the Cox High Speed Internet product portfolio. Responsible for the generation of more than $2,000,000 in annual revenue for the company. Managed the complete lifecycle for products in the Search and Advertising, Cloud Storage, Personal Webspace, and Security Suite areas from product inception through end of life. Managed development and enhancement efforts, leading numerous cross-functional groups within Cox, including Engineering, Technology, Marketing, Finance, Legal, and Customer Care to project completion. Managed converged efforts for products in the Search and Advertising, Cloud Storage, Personal Webspace and Security Suite areas with cross platform applications and features, including Data, Wireless (Android, iPhone, and BlackBerry), and Video integration. Conducted market research and product field trials to evaluate revenue and customer retention opportunities for the company. Oversaw product budgets from creation through ongoing quarterly spend accountability.

Amsterdam, Nl

Led a six member project team that was responsible for the performance measurement and evaluation of all Terrorism Preparedness and Emergency Response (TPER) activities ($1.6 billion annual budget for TPER) within a U.S. Government agency. Improved reporting process by ensuring a complete collection of updates from all TPER activities and projects (100% project compliance, up from 80%; crucial to accurately evaluate agency’s investment). Leveraged IT resources to replace a paper-driven data collection system with an Intranet-based webform; introduction of the webform saved countless hours of manual data entry into the project database. Managed numerous client relationships that directly resulted in two consecutive contract extensions, as well as additional business development efforts that lead to new contract engagements (responsible for $500,000 in annual business development). Led project team that was presented with an award, from the client, recognizing Outstanding Acts, Services, and Achievements for the U.S. Government agency (only non-government employees to be nominated or to receive award).

Atlanta, Ga, Us

Led a six member project team that was responsible for the performance measurement and evaluation of all Terrorism Preparedness and Emergency Response (TPER) activities ($1.6 billion annual budget for TPER) within a U.S. Government agency. Improved reporting process by ensuring a complete collection of updates from all TPER activities and projects (100% project compliance, up from 80%; crucial to accurately evaluate agency’s investment). Leveraged IT resources to replace a paper-driven data collection system with an Intranet-based webform; introduction of the webform saved countless hours of manual data entry into the project database. Managed numerous client relationships that directly resulted in two consecutive contract extensions, as well as additional business development efforts that lead to new contract engagements (responsible for $500,000 in annual business development). Led project team that was presented with an award, from the client, recognizing Outstanding Acts, Services, and Achievements for the U.S. Government agency (only non-government employees to be nominated or to receive award).

A.B., History

Mba, Finance, Management, Strategy