• Led a team of support technicians; delegating incoming tickets across all departments• Monitored support ticket queues to ensure timely and accurate resolution of client issues, and served as an escalation point for complex cases• Scheduled dispatches for work to be completed on-site at client locations• Collaborated with the Support Manager to develop and implement internal processes and procedures to ensure successful delivery of servicesSee "Support Technician" for secondary responsibilities of this role.

• Provided remote and on-site technical support which encompassed troubleshooting of hardware/software issues for desktops, servers, and peripherals• Contributed to internal knowledgebase for documentation of client environments• Participated in on-call rotation addressing all client-impacting issues and monitoring alerts• Identified recurring issues while taking ownership or escalating as necessary to deliver a permanent resolution

Providing website development and management, information technology support, videography, and other creative services to local businesses and individuals.

• Handled all IT functions for Ideal Investments and its sister companies in a multi-site environment• Completed special projects including implementation of virtualized server environment using VMware ESXi hypervisor, VoIP PBX phone systems, Nexent Miracle Service software, Meraki mobile device management (MDM), websites and intranet systems, building access control, and CCTV surveillance• Managed backups to ensure business continuity and disaster recovery preparedness• Provided creative services such as videography and graphic design to promote the business

• Scheduled appointments with property owners and/or managers to shoot their available units• Aimed to complete the session in as little as 30 minutes encompassing time to both stage and shoot• Edited the photos, providing final copies to another team to be uploaded to the website• Worked independently, with minimal supervision