Tyler Dawley Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

United States

- Delivered high quality, timely responses to support escalation tickets submitted by customers- Collaborated with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff- Contributed to support-related documentation, processes, and workflows- Assisted in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders-… Show more - Delivered high quality, timely responses to support escalation tickets submitted by customers- Collaborated with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staff- Contributed to support-related documentation, processes, and workflows- Assisted in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholders- Translated complicated technical video concepts into direct and effective terms for customers to understand- Ran point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments Show less

Chicago, Il

- Provided SaaS customer support for the most funded Kickstarter-backed camera accessory startup to date.- Responded to 100+ daily customer inquiries through Intercom, maintaining over a 90% CSAT score.- Managed all global beta testing, customer feedback, and software feature requests.- Logistically ensured global delivery of Arsenal through two separate product launches.- Worked in conjunction with the development team to field test and drive bug fixes.-… Show more - Provided SaaS customer support for the most funded Kickstarter-backed camera accessory startup to date.- Responded to 100+ daily customer inquiries through Intercom, maintaining over a 90% CSAT score.- Managed all global beta testing, customer feedback, and software feature requests.- Logistically ensured global delivery of Arsenal through two separate product launches.- Worked in conjunction with the development team to field test and drive bug fixes.- Updated our website knowledge base and support articles. Show less

Hollywood, Ca/Chicago, Il

- Worked as a technician on shows including Glee, CSI, and Shameless.- Coordinated all sales, scheduling and rentals of camera equipment to film/TV productions.- First point of contact for the office, where I spoke directly with producers on gear requests to work within their budget.- Built orders and secured payment/insurance certificates for rentals.- Hosted events for marketing new inventory to clients and helped onboard film crews with Panavision’s latest… Show more - Worked as a technician on shows including Glee, CSI, and Shameless.- Coordinated all sales, scheduling and rentals of camera equipment to film/TV productions.- First point of contact for the office, where I spoke directly with producers on gear requests to work within their budget.- Built orders and secured payment/insurance certificates for rentals.- Hosted events for marketing new inventory to clients and helped onboard film crews with Panavision’s latest digital camera, the Millennium DXL.- Provided customer service and technical support to camera crews on set.- Solved any logistical issues with the rental package and assisted cinematographers in aesthetic choices for their projects. Show less

Los Angeles, Ca

- Cinematographer, Editor, and Graphic Designer for the YouTube science series “Nickipedia”, starring Nick Uhas from Netflix and CBS’ Big Brother.- Produced two episodes weekly and curated all social media content.

Logan, Oh

- Filmed and edited five sessions of summer camp and created documentary-style videos of the daily activities.- Premiered each video at the end of each session and made copies available for purchase by the parents.- Worked as one man crew from inception to delivery of the final video.

Athens, Oh

- Director of the mockumentary-style comedy sitcom, Life in Adams. - Created five 20 minutes episodes with a crew of over 20 other video students. - Premiered each episode at a theater on campus. - Preparation and on-set work included storyboarding, blocking talent, renting equipment, securing locations, lighting, and overseeing the editing process.

Miamisburg, Oh

- Prepared food at a fast, organized pace. - Assisted with transactions as the cashier/drive-thru helper. Helped close up restaurant at night for preparation in the morning.

Miamisburg, Oh

- Reshot photos of all the products for the new version of their catalog. - Directed, shot, and edited training videos for the Human Resources department for new employees. - Produced a virtual tour video of the plant based in Chicago, IL.

Athens, Oh

- Created visually appealing animations and videos in correlation to the marketing strategy of the company. - Filmed and edited customer testimonials for the company website.

Video Production, Cinematography And Film/Video Production

Bachelor'S Degree, Video Production, 3.4

Activities and Societies: AVW Productions, Athens Film Club, Ohio University 48-Hour Shootout Video Production Major Psychology Minor.