Tyler Ernst Email and Phone Number

- Ongoing engagements with multiple 14 CFR Part 91/Part 135 operators, with core responsibilities for creating consistent Standard Operating Procedures- Author Flight Attendant Manual and Onboard Service Manual; build Initial and Recurrent training programs; spearhead team engagement initiatives- Flight Attendant recruitment and onboarding; outfit of aircraft cabins post-delivery, and, retrofit aircraft cabins during throughout changes in ownership

As a full-time employee of multiple Fortune 500 companies:- Responsible for curating exquisite guest experiences onboard company aircraft operating under 14 CFR Part 91 and Part 135- Lead a group of Contract Flight Attendants engaged to fly on company aircraft; act as subject matter expert on operation-specific safety and service standards, facilitate and deliver training of contractors to company standards- Further experience as an independent, freelance contractor on all models of Bombardier, Gulfstream, and Falcon aircraft - including as a Demonstration Flight Attendant for Bombardier Demonstration Flight Operations

- Solely responsible for leading, synchronizing all post-sales functions of Canadian North's aircraft charter operations, including: facilitating the collaboration of all internal departments related to charter movements, and maintaining a stellar client satisfaction rate throughout the course of each operation- Formulated, implemented, owned Charter Operations Manual, which served as central source for uniformity and adherence to Canadian North SOPs across a vast network of Charter stations- Crafted, tested, delivered Charter Operations Ground Handler Training Program, which enabled third-parties with little-to-no airline experience to handle Canadian North aircraft and flights- Acted as key liaison to aviation regulatory agencies, including, TSA, CBP, CATSA and CBSA- Positively contributed to the successful merger of two legacy Canadian airlines: First Air and Canadian North- Maintained 24/7 contact availability as Passenger Services Team Lead in Emergency Response Plan

In addition to line-flying duties as a full-time Flight Attendant and Inflight Purser, also:- Conducted post-line indoctrination shadow flights for new Flight Attendants and recently-upgraded Pursers; performed Train-the-Trainer functions for a variety of other company initiatives- Was appointed by peers to Employee Co-Chair, Aviation Occupational Health & Safety (AOSH) Committee, which necessitated crewmember injury investigation, corrective action recommendation; development of Flight Attendant Manual revisions for safer work practices, acting as conduit to frontline employees for status updates on Company safety trends and processes.