- Utilize AWS to filter, monitor and dig through log files to investigate errors and bugs users have encountered.- Report findings within a Jira ticket to either fix the issue myself or triage the ticket to investigate further and set the priority for the team to resolve the issue.

- Created team/company dashboards in New Relic by writing SQL queries to monitor different services, user activity and to pinpoint any activity/bug spikes that may be alarming to investigate further.- Research, develop and implement improvements to the team’s workflow process and devtools. This includes updating python code and Q&A testing before changes were deployed department wide.- Lead large scale projects to reduce tech debt and error rates by over 75% which included outlining the value and tasks needed to take to execute the project to completion. Managed the team and created dashboards to monitor the progress and to ensure the projects were completed ahead of deadlines.

- Lead technical interview process in search for new hires.- Lead 3 week training process for new employees and continue to be the point person to mentor co-workers.- Wrote articles for the quarterly team newsletter to provide the company and it’s employees with updates on projects, issues and any other sort of relative news worth sharing company wide.

- Consistently fix the highest number of tickets on the team and surpass quarterly goal by over 150% by maintaining and updating code using regular expressions (regex) to improve parsing rate and accuracy in order to capture details within travel confirmation emails.- Demonstrate a high level of attention to detail when working on tickets by reviewing code and output results in order to optimize the test suite by adding, editing and fixing existing test cases.- Submit code and test case changes using SVN and Git.- Perform code reviews by reviewing code and output results submitted by other team members using GitHub and provide feedback regarding optimizing code and correcting outputs results.- Improve and document workflow process and set standard convention practices used by the rest of the team.- Utilize JIRA for bug reporting, tracking, and documentation.- Work alongside customer support, marketing, and engineering teams to improve the user experience.

- Respond to customer support tickets through Zendesk and strive to maintain a high level of service.- Analyze, research and troubleshoot user's TripIt account based on the user's inquiries and feedback.- Research and report changes regarding the travel industry, domestic and international travel vendors- Work with developers and product managers to resolve bugs and introduce new product features.- Provide users with usability tutorials, feedback and suggestions- Troubleshoot issues reported by users and offering feedback

• Responsible for overall operations and guest experience of the Diamond Level• Prepare premium seating for game-day use.• Collaborated with Premium Services Manager on effective ways to improve the fan experience in the Diamond Level• Serve as a game day liaison for the Premium Seating Department between Diamond Level clients, Aramark and game day stadium staff• Assisted all guests with any stadium-related questions• Troubleshoot issues within the Diamond Level throughout the game• Welcome and greet guests as they arrive and direct them to their seat, distribute game day programs and promotional giveaways, and provide customer service

• Educate customers about Apple’s product line by promoting and showcasing the products• Work with store marketing communications to present a consistent and quality Apple brand for customers• Help determine what product solutions fit customers needs• Setup displays and reorganize the store for product launches and new promotions• Consistently surpass weekly sales goals and routinely rank as a top revenue generator.• Consistently perform $1,000+ transactions• Provide a high level of customer service and technical support to help meet and surpass customers needs.

• Gathered marketing research data for a global wine survey• Collected data from wine consumers in Sonoma and Napa County• Used an industry standard SPSS application to analyze data from surveys

• Updated and maintained products and prices in an enterprise level database system for stores in the United States and Canada• Managed a complex migration from an old legacy system to new a database• Upgraded merchandise data to allow for new features in the database• Provided new employee training• Managed and collaborated with coworkers on large excelspreadsheets of 1,500+ rows

• Planned and executed store promotions• Managed inventory for furniture department• Provided new employee training• Worked with Store Operations to offer in-store promotions• Consistently met and surpassed sales goals and attachment rate• Utilized “Up Selling” techniques to sell higher quality products• Answered several technical questions related to many of the products• Ability to multitask by providing customer service to others while cashiering

• Assisted customers with their groceries, locating items in the store• Dealt with customer service issues• Trained and motivated new employees• Maintained a high level of customer satisfaction