Tyler Evans Email & Phone Number

Florida, United States

- Oversee the field branch and ensure efficient operations.- Communication and collaboration with team members and clients.- Provide technical guidance and support to the team and clients.- Plan, execute, and monitor projects.- Identify issues that arise, and use problem-solving skills to implement corrective actions.- Keep up-to-date with industry trends and advancements to adapt to changing IT needs.- Experience in budget management to control costs and maximize resources.- Maintain accurate records and documentation.- Prioritize and multitask to meet deadlines and ensure SLA are completed on time.

Jacksonville, Fl

- Call assignments, escalations, parts management, and assisting the Branch Manager with daily field operations.- Ensure all established goals and objectives of the Field Organization are met.- Scheduling and prioritizing work and projects; monitoring and adjusting the workload of the team- Makes recommendations regarding staffing to the Branch Manager- Provide feedback to the Branch Manager regarding technician performance- Resolve escalations from customers- Oversee contractual SLA (Service Level Agreements) commitments and ensure the quality of work meets company and consumer guidelines and expectations

Kansas City, Missouri Area

- Customer support for designated equipment; Laptops, desktops, printers TVs- Providing on-site break/fix, IMAC, and troubleshooting for clients (Dell, Sony, IBM, Lenovo)- Work independently traveling from location to location with little to no oversight- Meet and exceed established customer service satisfaction criteria- Follow established policies, guidelines, and documents relative to service delivery for each client- Complete administrative tasks associated with each work order- Complete real-time reporting of all work orders according to established policies and guidelines- Handle and complete all work assigned per day within the service level agreements- Provide functional guidance to colleagues- Train new employees on best practices, company policies, and customer relations- Maintain all required OEM Certifications as direct by Management- Prioritize and schedule service calls for the day based on SLAs, location, customer availabilities and adapt to changes to each throughout the day

Panama

- Organizing and directing the preaching activity for the English Group in David, Panama. - Give public discourses in one-hundred-seat halls and individual instruction on biblical teachings.- Create territories, and manage inventory of publications.

Joplin, Missouri Area

- Worked independently handling service calls at customer locations.- Installation and repair of desktops, laptops, servers, routers, and switches.

Joplin, Missouri Area

- Provide customer service, process orders, and provide exceptional dining experience. - Supervise the serving staff in taking care of side work duties during and after shifts. - Train new servers. - Fill in as the Front-of-the-house Manager on busy shifts.

Springfield, Missouri Area

- Take orders from corporate buyers- Create production schedules- Personnel management. - Accounts Payable- Accounts Receivable- Payroll- Bookkeeping- Handled computer support.- Designed and wrote the HTML code for the retail and wholesale company websites.

Fayetteville, Arkansas Area

- Troubleshoot hardware and software issues- Replaced desktop and laptop components - Installed new computers in homes and offices. - Worked independently with little supervision at customer sites

- Handle Install/Move/Add/Change (IMAC) workorders. - One year as a field technician at remote sites setting up servers, switches, routers, PCs, and laptops. - Dedicated desk side support position supporting over 900 users and 2000 computers.-Software and hardware. -Troubleshooting and repairs -Lead technician on refresh project of 2000 computers

Kansas City, Missouri Area

- Installing new PCs and repairing the old ones. - Assist students with computer-related issues including logins, printing, software, email, and programs.- Lead the Computer Lab Techs.