Ty Frost Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Program Lead - Nationwide Point of Sale (POS) Rollout for Optical Retailer - Served as program lead through the development of a new POS and subsequent rollout to 700+ stores - Oversaw functional and technical scope for a team of 150+ people across 6 companies - Led operational readiness activities for Beta (6 stores) and Pilot (75 stores) launches - Partnered with client sponsor daily on strategic program decisions and monthly ELT / SteerCo presentationsValue Creation Lead - Commercial Bank Loan Origination System (LOS) Optimization - Gathered time study data on current loan origination process across 6 key roles (~65 people) at the bank - Modeled time savings of 10% per loan based on tweaks to the existing LOS platform Change Management & Enablement Lead - SaaS company platform consolidation - Built a change management strategy to guide a SaaS company through both internal (employees) and external (clients) changes related to platform consolidation - Developed an updated Sales & Success incentives plan to drive desired behaviors - Designed and implemented numerous internal processes to drive Program operations in Legal, Communications, Product Marketing, Employee Training, and Client Training initiatives

Greater Chicago Area

Retail Lead - Nationwide Point of Sale (POS) Rollout for Optical Retailer - Led the Store Operations, Merchandising, Supply Chain, and Manufacturing workstreams - Gathered current state requirements, designed future-state processes, and managed a software vendor through build - Built and conducted a quantitative impact assessment model for core business processes (at L3) to inform Change Management needs during implementation

Greater Chicago Area

Change Management & Data Governance Analyst: - Built and executed a change management strategy to deploy Power BI to ~400 office workers and ~7,000 field associates - Stood up a data governance team and power user group to ensure quality, consistency, and adopting during switch from centralized (IT) to self-service reporting

Greater Chicago Area

Consultant in West Monroe's Operations Excellence practice.

Greater Grand Rapids, Michigan Area

- Collected market data and demographics on major US cities (e.g. income, education levels, spending habits, education law, etc.) - Created materials to pitch 5 new school builds across the country expected to bring in $16 million in aggregate profit over their first five years.