Tyler Pendry Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

• Coordinated testing activities for globally dispersed testing teams (Central and South America, Europe, Asia, Australia) for the implementation of SAP SuccessFactors HCM application.
• Worked with functional teams to understand business processes to help create test scenarios and test cases for implementing new applications/code changes.
• Led status meetings and planned daily testing activities for US and international testing groups based on project business requirements.
• Created detailed testing report outs to present to CIO, VPs and other senior IT leadership.
• Ensured incident/defect mitigation with internal groups as well as external teams at Deloitte and SAP.
• Served as the Administrator for the Panaya testing application at Hanesbrands, including tester license management, troubleshooting, and conducting training sessions.

Greensboro/Winston-Salem, North Carolina Area

• Coordinated the implementation of Microsoft Azure multi-factor authentication for remote login for 10,000+ users.
• Facilitated communications between internal project stakeholders and external vendors such as Microsoft.
• Worked closely with the CISO and provided weekly updates on project status, completed and outstanding tasks, and escalations.
• Created user and troubleshooting guides and was responsible for translation to 8 languages for global distribution.
• Provided phone and deskside support for the newly implemented MFA.

High Point, NC

• Grew sales by 13% to $1.03M in the first year with a 4% increase in DIY sales and a 15% increase in professional sales
• Opened 13 new charge accounts for $33,000 in new sales in 2016, an increase of 49% per account over 2015
• Increased gross margin 20.8% YTD through July 2017
• Work with outside sales rep to target potential new customers by market segment and make joint sales calls face to face
• Manage a team of 5 employees and train in completing a minimum of 45 lead generation calls per week and providing Trademark Customer Service to provide added value to the Sherwin-Williams brand

High Point, NC

• Completed a minimum of 40 lead generation calls per week
• Managed inventory levels to meet customers’ needs and control obsolescence
• Trained new employees in products and procedures as well as in-home color consultations
• Worked with manager to target accounts for potential new sales

Greensboro/Winston-Salem, North Carolina Area

• Specialized in professional multi-level product recommendations to meet technical specifications for commercial and industrial environments

Kernersville, North Carolina Area

• Worked with DIY and professional customers to provide correct architectural products with Trademark Customer Service
• Kept store clean, organized and presentable

Bachelor'S Degree, Electrical Engineering

Bachelor'S Of Science, Forest Management/Forest Resources Management

Activities and Societies: Xi Sigma Pi Honors Society