Tyler Sterling Email & Phone Number

Englewood, CO, US

Strategic leader delivering significant cost savings and efficiency gains through innovative error management systems and AI-driven solutions.- Developed and implemented a new error code system, deflecting over 15% of contacts to self-service, resulting in hundreds of thousands of dollars saved with millions more in projected future savings.- Designed an.

I lead diverse groups of employees while managing comprehensive IT operations, and ensuring smooth functionality of critical systems like flight simulators and weather stations. Implemented robust backup solutions for data protection and designed innovative training systems for satellite control.

Greater Denver Area

Delivered expert technical support as the primary point of contact for troubleshooting and IT guidance. Empowered faculty and staff through the creation and delivery of comprehensive training programs on various products and solutions. Spearheaded strategic projects, including network and system upgrades, to ensure a cutting-edge learning environment.

Greater Denver Area

Effectively led and mentored a team of technicians to ensure the timely and efficient completion of diverse tasks, including helpdesk support, external support requests, and critical infrastructure maintenance. Demonstrated a strong commitment to customer satisfaction by building and supporting a comprehensive helpdesk system, prioritizing excellent.

Oversaw IT support for my assigned region as the first point of contact, handling hardware, software, mobile, and phone support. Collaborated closely with the infrastructure team for server management. Fostered strong relationships with chapters as a liaison and primary technician. Developed and maintained efficient scripts for imaging and daily machine.

Provided comprehensive IT support across multiple departments, including network design and troubleshooting, PC/Mac support, and new machine design and deployment. Successfully designed and implemented a specialized Linux lab, fostered strong client relationships across campus, and acted as a team lead coordinating support efforts across several departments.

Oversaw daily operational support, ensuring system stability and user satisfaction. Maintained network integrity through proactive monitoring and troubleshooting. Led network installations and configurations, while also contributing to system administration and development projects.

VBA Programming behind MS Word, Excel, and Access. Basic help desk and network troubleshooting.

Bachelor Of Science (B.S.), Aeronautics/Aviation/Aerospace Science And Technology, General

Associate Of Science (A.S.), Computer Networking And Security

Regents Diploma