Jana Johnson Email & Phone Number

Loveland, Colorado, United States

As the Dance Team Director for the National Arena League's Colorado Spartans, I spearheaded budget management, coaching, choreography, and administrative tasks. I led recruitment, managed media initiatives, and orchestrated community involvement efforts. Through my guidance, I cultivated a talented and impactful dance team that embodies the organization's vision. Collaborating closely with management, I ensured the dance team's alignment with the organization's overarching objectives. Committed to nurturing a positive and inclusive team environment, I fostered a culture of excellence and teamwork.- Orchestrated and managed a budget for the dance team, resulting in a 30% increase in cost efficiency over the planned budget.- Successfully recruited and developed a talented dance team that performed at 7-10 home games and community events, increasing team visibility and engagement by 30%.- Aligned dance team objectives with organizational goals, resulting in an improvement in overall team performance and community impact.- Implemented media initiatives that resulted in an 800% increase in social media engagement and viral content- Fostered a positive and inclusive team culture, resulting in improvement in teamwork and collaboration.Through my leadership, I am able to develop an effective team of dancers who are both skilled performers and strong ambassadors for the team. I work closely with team management to ensure that the dance team is aligned with the overall goals and objectives of the organization, and I am committed to fostering a positive and inclusive team culture.

Englewood, Colorado, United States

Dynamic Senior Program Manager with a successful history of leading chat communication strategies for a 2 million customer base. Experienced in owning strategy, development, and road mapping processes, collaborating closely with cross-functional teams to drive product enhancements. Recognized for significantly reducing agent-involved contacts, increasing automation, and enhancing CSAT scores. Proficient in managing platform migrations, reimagining customer satisfaction strategies, and mitigating pain points through data-driven analysis. Skilled in managing vendor relationships and developing high-conversion chatbot support flows. Acknowledged for making a substantial impact on company culture and consistently achieving outstanding outcomes.- Oversee chat communication strategies for 2 million users.- Own strategy, development, and road mapping processes, collaborating closely with marketing, engineering, and business teams to prioritize and issue product enhancements. - Slashed agent-involved contacts by 26% and automation grew by 41% while simultaneously growing CSAT scores by 10%.- Worked closely with engineers, marketers, and designers to create chat features, leveraging APIs to build an enhanced customer experience. - Managed the migration of our chat channel to Adobe Commerce API endpoints, completing all deadlines on time. - Created an entirely reimagined channel CSAT strategy to establish an accurate baseline of customer satisfaction, increasing take rate by 12%.- Identified and mitigated customer pain points through dashboards, data-driven analysis, and coordination with internal and external stakeholders. - Lead relationship manager for two customer experience software provider contracts.- Developed acquisition flows that have shown success with a 10% conversion rate from cart entry to purchase. - Made a significant contribution to Sling culture winning Sling MVP in February.

Greater Denver Area

Results-driven entrepreneurial professional with a strong record of leading and managing a team of professional choreographers across the US. Skilled in producing and managing content for e-commerce platforms and ensuring timely delivery of high-quality outcomes for multiple concurrent projects. Leveraged data analysis and visualization tools to provide clients with actionable insights, and collaborated with them to develop effective solutions. Known for building and maintaining strong client relationships, contributing to business growth and long-term success.- Leads a team of professional choreographers across the US.- Produced and managed content for our e-commerce platform.- Managed multiple projects concurrently, ensuring timely delivery of high-quality outcomes.- Leveraged data analysis and visualization tools to provide clients with insights.- Collaborated with clients and team members to identify pain points and develop effective solutions.- Build and maintain strong client relationships.

Denver, Colorado, United States

Client facing role to increase engagement and drive business to the company. Works to ensure a first-class service experience for every client. Manages media platforms to communicate brand messaging and company updates. Analyzes and evolves current marketing strategy to ensure successful and efficient use of marketing dollars. Responsibilities: + Client Retention Campaign Management: Creating and completing all client engagement benchmarks for all current and past clients.+ Sales Cycle Management: Implementing and improving sales cycles for internal transactions.+ Social Media Management: Content creation for inventory and all other media posts.+ External Communications Coordination: Scheduling and implementing communications designed to represent branding, market updates, and more.+ Event Management: Organize initiatives and plan events+ Marketing: Collaborate with marketing professionals to produce copy for advertisements or articles.+ Manage Information: Update Customer information internally and provide updates.

Denver, Co

+ Preparing, designing, and ordering all uniform pieces+ Dance Instruction and Choreography+ Training and Development planning+ Management of professional, vendor, family relationships. + Scheduling all performances and practices and any required travel+ Pursuing continued education in athletics, CPR, safety, and mandatory reportingCreating a program and legacy for young women to lead, perform, and succeed in their community.

Westminster, Colorado, United States

Reporting to Regional Director of Global Services and Director of Healthcare Services. Responsible for providing the highest level of customer service, to internal and external customers by interacting with clients/customers via phone and in person. Required to maintain a high professional and personal standard of attitude, behavior, and appearance.Essential Functions:+ Very Proficient in Excel.+ Expert in sound operational processes to ensure superior administrative support to the Global Services team, Technical Professionals, and Clients.+ Demonstrates proper phone etiquette by using an appropriate script to answer and direct inbound calls to appropriate individuals.+ Establishes total awareness/company knowledge to ensure the quality of customer service.+ Educate Field Support, Sales, Recruiters, and Technical Professionals on account requirements, compliance, and processes.+ Auditing and reporting for Global Services+ Ad Hoc Reporting+ Create spreadsheets to track spread/revenue growth and other metrics+ Track account-specific information for executive review. (Forecasting reports, etc.)+ Schedule travel as needed for Directors. (flight, car, and hotel).+ Assist Directors with monthly expense reports.+ Create and maintain email distribution lists for specific accounts.+ Create and maintain account manager contact sheets per account.+ Provide support to the Director of Healthcare Services with annual meetings, travel, and reporting+ Provide routine administrative support to include composing and typing documents, create spreadsheets, send emails, filing, faxing, binding, etc.

Greater Denver Area

• Job Description Summary:Handles a variety of issues related to the transition of new client business to Transamerica. Responsible for the initial plan set-up of newly sold retirement plans and initial case assignment.Responsibilities• Establish newly received plans and handles set-up of plans on various internal tracking systems and databases. Ensure written sales credit is granted and case is assigned to a Transition Manager.• Review new plan submissions and verify compatibility to selected products and features; refer identified issues to higher level staff or management.• Provide support to Transition Manager, from case preparation through final transition to ongoing servicing.• Act as a liaison between various departments as part of the new plan submission process.• Analyze reporting for pending financial transaction activity.

Known for implementing innovative client resolution models, optimizing cross-departmental communication, and enhancing client experience through product feedback. Recognized for expertise in product knowledge, training reform, and managing client marketing inventory. Skilled in executing trade show appearances and providing confidential support to senior executives. Adept at coaching and leading teams to deliver on service-driven mission statements and operational excellence.- Implemented an innovative Client Resolution model and standards, consistently achieving peak service levels and completing client escalations with a success rate of 98%.- Revamped training modules and educational materials, resulting in a 25% increase in employee engagement and a 30% improvement in organizational communication standards.- Gathered and utilized critical product feedback to enhance client experience, resulting in a 15% increase in industry retention percentages. Presented campaign analysis and statistical reviews, contributing to a 10% increase in client retention values.- Proactively coached a seven-person team, leading to a 20% increase in departmental standards and workload efficiency, and formulated a service-driven mission statement.- Optimized client marketing inventory and asset collection, leading to a 30% improvement in campaign performance across online, digital, and print magazine platforms.- Developed an operational and streamlined collections model, leading to a 95% reduction in past-due invoices and maintaining an impeccably clean CRM financial system.- Organized and executed multiple successful trade show appearances across the country, resulting in a 40% increase in business-to-business event engagements.- Managed clientele and provided support for a sales team of 13-20 sellers, contributing to a 25% increase in sales productivity and customer satisfaction.

Greater Denver Area

Attend all home games and required practicesBrand and community ambassador for charitable and corporate organizationsRepresented the Broncos in Hong Kong in the Chinese New Year ParadeRepresented the Broncos Super Bowl Champions in Super Bowl 50Squad leader for Junior Broncos Cheerleaders program

Broomfield/Denver Co

Project management and coordination of complex orders.Assisting a nine person sales team with quoting, account deck management, and new lead generation.Assisting in weekly cold calling.Executing administrative functions; assembling managerial reports, taking office staff meeting notes, coordination of events, ordering all supplies, in addition to the coordination of a move to a new Denver field office.Assisting in branding and marketing events for technology association participation.Proposal data search and assembly for RSP bids, commercial VoIP, DIA, and EPL orders.Operational experience on order management systems: Seibel 7.0, Intelligent Front Office (IFO), Pipeline, and Salesforce.com.Planning team events; i.e. holiday parties, sales driven monthly competitions.

Greater Denver Area

Assisting the sales department at Elements with client follow up, organizing deliveries, product orders, proposal preparations and government (GSA) required credential assortment, and any and all additional support.

Primary Requirements: Versatile customer care assistance in all aspects of Client Relations, including Sales support, phone coverage, contact management, filing, organizing, etc.Very experienced with SalesForce.com, PeopleSoft, and Microsoft OfficeCoordinates Executive and Sales meetings.Coordinates travel, expense reports, and accounts payable for the office. Manage office maintenance and supplies

Primary Requirements: Customer care and guest satisfaction. Guest greeting, answering phone calls with a smile, and resolving guest issues. Timely arrival and departure of our guests and management of the check in/check out process. Maintenance of guest recognition programs and elite memberships. Revenue enhancement through up selling of room types. Accurate billing and accounting for guests, banquets, audio visual, and sales. Occasional supervision of co-workers tasks, and managing accounts for groups and other billing setups

Bachelor Of Science (B.S.), Marketing

Activities and Societies: The National Society of Leadership and Success (Sigma Alpha Pi) Cum Laude During my college years, I.

Diploma