Tyler T. R. Email & Phone Number

Springville, UT, US

Lindon, Utah, United States

Pleasant Grove, Utah

• I oversaw a development team to empathize with our international customer's problems and define/prototype solutions. Using a human-centered design approach, I help manage and set deliverable timelines ensuring quality.
• Oversee the development and implementation of large-scale software projects for an international customer base spanning 50+ countries.
• Proactively manage and set deliverable timelines ensuring projects are delivered promptly.
• Ensure clear and timely communication on project status to all stakeholders and cross-functional teams while meeting project deadlines.
• Help operate a data-driven culture to create a friendlier user experience for all front-end ordering platforms.
• Proactively assess and mitigate project risks.

Pleasant Grove, Utah

• I helped implement the research tool, FullStory, to understand where users faced pain-points while ordering products. This tool allowed opportunities to improve the user's experience. Additional responsibilities in.
• Coordinated monthly promotions for 50+ markets, setup, execution, and communication with Marketing Managers, Vice Presidents, and General Managers.
• Helped to implement customer-facing Single Sign-On (SSO) product.
• Wrote user stories to address specific user and legal needs for the Americas markets.
• Acted as a platform subject matter expert for analysis and requirements definition relating to development and related applications and services.
• Coordinated and manage the release of software development.

Lehi, Utah

• Big Leap, LLC, is a Digital Marketing Firm specializing in Search Engine Optimization (SEO), Social Media, and Affiliate Marketing Campaigns. We work with entrepreneurs, small businesses, and Fortune 500 companies to.
• Managed Search Engine Optimization (SEO) for clients to boost rankings, build links, and help drive consumer conversion.
• Monitored client's goals through successful campaigns like:
• Content Marketing
• Reputation Management
• Integrated Marketing

Provo, Utah

• I managed both the public and private facing Instagram and Facebook pages for DishOne. Additionally, I helped create digital and print content (see list of materials below) when I was not managing these platforms..
• Executed SEO practices for all of DishOne ’s web-based property.
• Post daily blog posts to the Daily Dish Blog.
• Designed multiple materials for all DishOne’s events and training; these materials included:
• Sales Materials
• Content Banners

Pleasant Grove, Utah

• I helped build a promotion engine, giving doTERRA access to configure multiple promotions monthly. Which eliminated the need to hard-code monthly promotions and mitigated human risk. Other tasks I accomplished in this.
• Rendered assistance for Wellness Advocate/Wholesale Customers (WA/WCs) concerning the e-commerce and back-end ordering system.
• Gathered requirements for feature enhancements for new software development specific to market/region needs.
• Coordinated and manage the release of software development through the software development life cycle.
• Oversaw software development of promotional programs (monthly promotions mentioned above and Diamond Club), which helped increase the overall number of registered Wellness Advocates and Wholesale Customers.
• Provided technical support for employees related to front-end and back-end ordering systems.Leadership Experience

Pleasant Grove, Utah

• Created 60+ internal content webpages on the doTERRA's intranet, lowering total global call volume in Member Services and Account Management departments.
• Trained seven Subject Matter Experts (SMEs) how to manage doTERRA internal content webpages.

Pleasant Grove, Utah

• The first line of defense in escalated calls to address a Wellness Advocate or Wholesale Customer's concerns.
• Helped with training materials for new employees to teach how to elevate the call experiences agents could provide to customers.

Pleasant Valley, Utah

• Worked 72+ hour weeks operating heavy machinery
• Supervised three employees
• Obtained certification for mining purposes – front-end loader, and track-hoe equipment

Provo, Utah

• Instructed, coached, and evaluated groups of 8-10 students using official curriculum
• Collaborated with other teachers to ensure the success of students after leaving the Training Center