Tyler T. R. Email & Phone Number

Springville, Ut, Us

Lindon, Utah, United States

Pleasant Grove, Utah

I oversaw a development team to empathize with our international customer's problems and define/prototype solutions. Using a human-centered design approach, I help manage and set deliverable timelines ensuring quality products are delivered promptly. Further duties include:• Oversee the development and implementation of large-scale software projects for an international customer base spanning 50+ countries.• Proactively manage and set deliverable timelines ensuring projects are delivered promptly.• Ensure clear and timely communication on project status to all stakeholders and cross-functional teams while meeting project deadlines.• Help operate a data-driven culture to create a friendlier user experience for all front-end ordering platforms.• Proactively assess and mitigate project risks.• Work with UX/UI designers to enhance the online application process to make ordering products simpler for new enrollments or retail purchases.• Continue to strengthen vendor relationships through proactive communication.• Review and integrate customer feedback through feature enhancements within the development life-cycle.Skills Within Role:- Project Management- Managing Teams- Product Management- Agile Project Methodologies- International Business- UX/UI Design- User Research & Engagement- Content Management- User Acceptance Criterion- Vendor Relations- Communication

Pleasant Grove, Utah

I helped implement the research tool, FullStory, to understand where users faced pain-points while ordering products. This tool allowed opportunities to improve the user's experience. Additional responsibilities in this role involved:• Coordinated monthly promotions for 50+ markets, setup, execution, and communication with Marketing Managers, Vice Presidents, and General Managers. • Helped to implement customer-facing Single Sign-On (SSO) product.• Wrote user stories to address specific user and legal needs for the Americas markets.• Acted as a platform subject matter expert for analysis and requirements definition relating to development and related applications and services.• Coordinated and manage the release of software development.• Oversaw software projects through the software development life cycle.• Assessed and mitigate project risks.• Worked with software developers to develop new features and enhancements specific to the North, Central, and South America region.• Utilized the user-research tool, FullStory, to provide data and drive software development (mentioned above).Skills Within Role:- Project Management- Product Management- Agile Project Methodologies- International Business- UX/UI Design- User Research & Engagement- Content Management- User Acceptance Criterion- Vendor Relations- Communication- Software Quality Assurance (QA)

Lehi, Utah

Big Leap, LLC, is a Digital Marketing Firm specializing in Search Engine Optimization (SEO), Social Media, and Affiliate Marketing Campaigns. We work with entrepreneurs, small businesses, and Fortune 500 companies to enhance their online presence and support their lead generation and revenue goals.My primary responsibility was Search Engine Optimization (SEO) for a list of clients. I helped increase the organic search, keyword rankings, and linking. Outside of my SEO tasks, I helped with:• Managed Search Engine Optimization (SEO) for clients to boost rankings, build links, and help drive consumer conversion.• Monitored client's goals through successful campaigns like:• Content Marketing• Reputation Management• Integrated Marketing• Link Building• Keyword Research• Coordinated Ad Campaigns with Paid-Search Specialists at Disruptive Advertising• Managed multiple aspects of client success by providing monthly reports of the overall marketing campaign, link creation accomplishments, and keyword placement/advancement.Skills Within Role:- Project Management- Project Marketing Management- Digital Marketing.- UX/UI Design- Graphic Design- Search Engagement- Keyword Engagement- Content Management- Link Building- Client Relations- Communication- Data Analysis

Provo, Utah

I managed both the public and private facing Instagram and Facebook pages for DishOne. Additionally, I helped create digital and print content (see list of materials below) when I was not managing these platforms. Outside of my daily responsibilities, I would do the following:• Executed SEO practices for all of DishOne ’s web-based property.• Post daily blog posts to the Daily Dish Blog.• Designed multiple materials for all DishOne’s events and training; these materials included:• Sales Materials• Content Banners• Snapchat Geo-filters• Daily Social Media Posts• Swag for Sales Reps• Company Update FlyersSkills Within Role:- Project Management- Digital Marketing.- Graphic Design- Search Engagement- Keyword Engagement- Content Management- Link Building- Communication- Data Analysis

Pleasant Grove, Utah

I helped build a promotion engine, giving doTERRA access to configure multiple promotions monthly. Which eliminated the need to hard-code monthly promotions and mitigated human risk. Other tasks I accomplished in this role:• Rendered assistance for Wellness Advocate/Wholesale Customers (WA/WCs) concerning the e-commerce and back-end ordering system.• Gathered requirements for feature enhancements for new software development specific to market/region needs.• Coordinated and manage the release of software development through the software development life cycle.• Oversaw software development of promotional programs (monthly promotions mentioned above and Diamond Club), which helped increase the overall number of registered Wellness Advocates and Wholesale Customers.• Provided technical support for employees related to front-end and back-end ordering systems.Leadership Experience• Trained seven subject-matter experts on how to manage the company's knowledge base.• Managed team of 50+ employees during the global convention of 27,000+ attendees.Skills Within Role:- Project Management (Primary Tool: Workfront)- Product Management- Leadership- Agile Project Methodologies- International Business- Self-Starter- Content Management- User Acceptance Criterion- Vendor Relations- Communication- Software Quality Assurance (QA)

Pleasant Grove, Utah

• Created 60+ internal content webpages on the doTERRA's intranet, lowering total global call volume in Member Services and Account Management departments.• Trained seven Subject Matter Experts (SMEs) how to manage doTERRA internal content webpages.

Pleasant Grove, Utah

• The first line of defense in escalated calls to address a Wellness Advocate or Wholesale Customer's concerns.• Helped with training materials for new employees to teach how to elevate the call experiences agents could provide to customers.

Pleasant Valley, Utah

• Worked 72+ hour weeks operating heavy machinery • Supervised three employees• Obtained certification for mining purposes – front-end loader, and track-hoe equipment

Provo, Utah

• Instructed, coached, and evaluated groups of 8-10 students using official curriculum• Collaborated with other teachers to ensure the success of students after leaving the Training Center