Kevin Labrum Email & Phone Number

Provo, Utah, United States

Salt Lake City, Utah

· Managed Clearlink’s Medicare Sales and Service platform; working with UX, Engineering, and Business Stakeholders in an agile environment that has produced over $37MM in revenue in two years· Oversaw Clearlink’s Call Center software; producing 10K outbound dials each day while streamlining agent processes and automating campaigns · Developed a new.

Greater Salt Lake City Area

· Supported and maintained Clearlink’s Atlassian products including Jira, Confluence, Ops Genie, and Status Page· Successfully exported and imported multiple Jira instances into one Jira instance· Configured, trained, and supported Opsgenie and Statuspage for Clearlink’sincident management process· Consulted teams and individuals on best practices in Agile.

Salt Lake City, Utah

· Led and managed a Salesforce project to create a new case layout and custom objects, helping Customer Success Managers better serve their clients· Helped bridge the gap between the call center and account management to improve data integrity and create a better customer service overall· Evaluated processes and workflows within Jira, Confluence.

Salt Lake City

- Managed, coached, and trained 20 people across shipping, receiving, picking, and final assembly teams- Used, taught, and helped others implement lean manufacturing principles to continuously improve our standards and processes (Shingo Model, 5S, Kaizen, Kata, 8 Wastes, TWI, FIFO) - Set and accomplished 6 month strategy deployment goals for each of my.

Greater Boston Area

- Managed, organized, progressed over 100 accounts through the sales cycle- Provided exceptional customer experiences by maintaining consistent communication, setting expectations and problem solving- Negotiated with local city selectman board for rights to solicit in their community- Assisted in training coworkers on successful selling practices during.

• Sold 182 accounts with over 70% of sales including additional services
• Maintained 0% cancellation rate in second year selling
• Trained and recruited other sales reps on how to effectively sell and achieve their goals
• Improved sales by over 40% from first year selling to second year selling

• Recognized by management in May, August, and September of 2011 by achieving 150% of sales goal and 150% contribution per hour standard
• Sold over 120% of sales per hour standard for 6 different months
• Generated an additional $14,600 in extended warranty revenue
• Used bilingual skills to sell and offer customer service throughout the store

Vernal, Utah, United States

Vernal, Utah, United States

Vernal, Utah, United States

Business Management

Associates In Science