Tylor Saunders Email & Phone Number

Cape Town, Western Cape, South Africa

In my current role, I form part of a cross functional team as an Operations Analyst looking after our on app Customer Digital Onboarding journey. My role is accountable for our platform having a seemless on app customer experience when onboarding onto our crypto exchange platform, while maintaining compliance integrity in all regions we operate in. This role includes: Strategic goal setting, data analysis (quantitative & qualitative), process mapping, working with our Executive teams, engineering teams, product teams, legal & compliance and various other stakeholder on product enhancement projects. Ensuring our product operates as intended. Key metric performance analysis and reporting. Product discovery, weighting and prioritisation. Reducing operational costs/working towards operational efficiency through projects we initiate and manage. Ensuring that our work and collective efforts builds towards overarching company goals. SOP, Policy & guideline creation for each country/region we operate in to assist business with guidelines, frameworks and best practices for which we can Onboard customers. Third party provider relationship and performance management particularly in the IDV space. The list goes on.In essence my job is to identify opportunities and implement the right solutions with a team of multi-competencies to ensure our area of business thrives and adds towards our companies vision.

Cape Town, Western Cape, South Africa

This was my first promotion in Luno before I was promoted to my current role. In this role I was responsible for anti-fraud investigations on accounts that have been flagged or triggered for anti-fraud controls. Writing SAR’s and actioning what was necessary according to the scenario. This included investigating Bank fraud cases, account takeover cases, securing compromised accounts, helping customers recover funds where possible. On chain and off chain transaction monitoring and analysis. Investigating fraud syndicates and offering support to customers who had been victims of fraud. I also worked on projects outside of my job scope with product and Engineering teams to help improve safety for customers using our platform.

City Of Cape Town, Western Cape, South Africa

In this role I was responsible for providing general support to our customers. Requiring me to be knowledgable on every part of our business which gave me an opportunity to not only be a great value add to our customers but I also used the opportunity to provide insights to our fraud teams, operations department, product and engineering etc. which shortly led to my next role.

Cape Town, Western Cape, South Africa

In my Sales role at Shaw Academy I sold high ticket online education courses. As someone who enjoys people interaction this job came quite naturally to me. My role included reaching my sales goals/KPI’s which I consistently hit and exceeded. Within my first month I ranked to top salesperson which made management increase KPI’s for our entire team.Day to day included closing sales (I did a minimum of 8 sales per day), cold calling. Reviving dormant leads, following up on enrolled students etc.

Cape Town, Western Cape, South Africa

With my co-founder, I founded a travel company. Our core offering/value prop was tours and excursions across South Africa with our main market being tourists. As an entrepreneur needless to say I was involved in every part of the business from website building, to sales, to customer service, to operations, contract negations with OTA’s, marketing and more. Once we scaled the business my focused shifted over to a Product Managing/Product Operations role.