Ty Cooper Email & Phone Number

Chattanooga, Tennessee, United States

• Manage a team of Business Systems Analysts responsible for the daily support of IT systems within Kenco’s Operations.
• Provide escalated technical software and hardware problem resolution to users by performing question/problem diagnosis and guiding users through step-by-step solutions
• Works with key distribution, transportation, and material handling business managers to provide reporting, measurement, and information that will enhance decision-making
• Use report writing tools and partner with the Business Intelligence team to predict and/or provide information that will ultimately improve Operations, execution, and processes.
• Fully understand the User Experience, knowing what users and/or customers need and how they use the application or report
• Test reports that are built for accuracy and monitor/check these reports once they are deployed into a live environment

Chattanooga, Tennessee

As Change Manager, I am responsible for ensuring that coordination between all necessary resources for the implementation of the change has been properly executed. These responsibilities include; Maintaining a schedule of migrations for product implementation or upgrades and customer implementations. Managing version control of applications and code.

Lookout Mountian, GA

My responsibilities at See Rock City consisted of the management of the IT Department including; administration of company technologies, coordination with outside agencies for project management, asset management of organization technology, documentation of infrastructure, communication of changes, upgrades, and maintenance with other departmental teams.

Lookout Mountain, GA

As Network Administrator for See Rock City I was tasked with providing network and hardware support for all See Rock City locations, manage and oversee 125+ desktop workstations including point-of-sale hardware and peripherals, and administer backup environment for all servers and mission-critical devices in the production environment.

Chattanooga, Tennessee Area

Worked as a Systems Engineer for local MSP. Performed hardware buildouts and PC repair. Implemented many server technologies such as Exchange Server, Citrix Server, and Windows Server 2003.

Knoxville, Tennessee Area

Worked in Knoxville Data Center as Network Support for 200+ credit unions. Maintained Cisco routers with Frame Relay circuits and provided application support as needed.