Lead and developed Branch teller staff to meet customer's needs and foster an environment in which all emplyees can perform their best work in a team environment. Acted on behalf of the branch manager supported both and client facing activities to achieve excellent customer service sales and operational goals.Trained and supervised branch tellers and service representatives to follow established policies and procedures.Recognized and awarded for Chase Leadership Excellence 2008.Performed tasks for the preparation and development of branch staff and led operational audits, initiated special reviews and investigations including branch employees misconduct and frsud.Supported branch operations for multiple locations in New Jersey to achieve 98% or higher in consecutive audits. Provided onhoing operational and training of branch staff to maintain regular audit excellence.