Tyra Fields Email & Phone Number

Newark, California, US

• Answering inbound calls for Apple Sales Team.
• Answering any questions that customers may have about Apple products.
• Placing orders for customers that are in need, can’t do so their selves, or having issues with checkout or payment.
• Checking to see if customers are eligible to upgrade or eligible for the Apple iPhone upgrade. Also, helping customers enroll in the Apple iPhone upgrade.
• Taking care of customers’ needs by transferring customers to customer care if they have questions about their orders or need to make changes to orders. Also, directing customers to AppleCare for their technical needs.
• Answering an email from customers that I have previously helped that needs further assistance.

Skokie, IL, US

• Built and maintained strong relationships with patients by successfully resolving issues.
• Discussed available program services with potential participants.
• Outlined procedures to facilitate smooth engagement in program processes.
• Empowered patients and families to negotiate with resource providers and make decisions on their own behalf.
• Provided assertive community-based rehabilitation and case management services.
• Answering an email from customers that I have previously helped that need further assistance.

• Placing Orders for customers that are having issues or don’t have a computer.
• Checking order status for customers.
• Price Matching items for customers due to price change within 7 days of the order.
• Reviewing orders for customers.
• Answering questions about customer’s orders.
• Canceling orders as needed at the customer’s request.

Paris, Île-de-France, FR

• Answering questions and troubleshooting as needed for customers.
• Providing billing information using the billing system.
• Review billing with customers to help them better understand their charges.
• Accepting customers’ payments over the phone and setting up auto-pay if needed.
• Rerating customer bills when they are charged for international roaming, data, etc., without having a plan.
• Troubleshooting and resolving customer issues on all devices.

Bachelor'S Degree, Computer Science

Computer/Information Technology Administration And Management