Tyra Fields Email & Phone Number

Newark, California, Us

• Answering inbound calls for Apple Sales Team.• Answering any questions that customers may have about Apple products.• Placing orders for customers that are in need, can’t do so their selves, or having issues with checkout or payment.• Checking to see if customers are eligible to upgrade or eligible for the Apple iPhone upgrade. Also, helping customers enroll in the Apple iPhone upgrade.• Taking care of customers’ needs by transferring customers to customer care if they have questions about their orders or need to make changes to orders. Also, directing customers to AppleCare for their technical needs and to schedule in-store appointments. • Answering an email from customers that I have previously helped that needs further assistance. • Expected to meet certain sales quotas at the end of the month• Assist with some manager routines such as keeping up with the team Sale closing rate and making sure each employee was accounted for on the team.• Answering a question that another employee has when searching for answers for the customer.

Skokie, Il, Us

• Built and maintained strong relationships with patients by successfully resolving issues.• Discussed available program services with potential participants. • Outlined procedures to facilitate smooth engagement in program processes.• Empowered patients and families to negotiate with resource providers and make decisions on their own behalf.• Provided assertive community-based rehabilitation and case management services.• Answering an email from customers that I have previously helped that need further assistance. • Prepared patients for self-management and decision.

• Placing Orders for customers that are having issues or don’t have a computer.• Checking order status for customers.• Price Matching items for customers due to price change within 7 days of the order. • Reviewing orders for customers.• Answering questions about customer’s orders.• Canceling orders as needed at the customer’s request.• Checking gift cards and merchandise credit balances. • Checking Inventory to see if items are available. • Adding discretionary credits for customers when something is wrong with the order.• Work emails responding to customers and answering questions.

Paris, Île-De-France, Fr

• Answering questions and troubleshooting as needed for customers.• Providing billing information using the billing system.• Review billing with customers to help them better understand their charges.• Accepting customers’ payments over the phone and setting up auto-pay if needed.• Rerating customer bills when they are charged for international roaming, data, etc., without having a plan.• Troubleshooting and resolving customer issues on all devices.• Setting up sim cards and changing them out if necessary.• Ordering equipment and adding new line for customers.

Bachelor'S Degree, Computer Science

Computer/Information Technology Administration And Management