Meeting great people to assist them in developing and implementing financial plans to show them where they are today, plan where they want to go tomorrow and provide them with the financial tools and support to help them get there.

Highly skilled Travel Counselor with a proven ability to convert warm leads from incoming phone and email inquiries into satisfied travelers. Proficient in processing payments accurately and efficiently, ensuring compliance with company policies and procedures. Known for providing expert advice and guidance to travelers on world travel guidelines, including visa requirements, health and safety precautions, and destination-specific regulations. Possess excellent communication and interpersonal skills, with a passion for delivering exceptional customer service. Adept at managing multiple tasks simultaneously and working effectively in fast-paced environments. Committed to ensuring memorable and hassle-free travel experiences for clients while maintaining the highest standards of professionalism and integrity.

Energetic and results-oriented Real Estate Agent with a proven track record of success in converting cold and warm leads into satisfied clients on both the buyer and seller side. Skilled in collaborating with sellers to devise strategic marketing plans aimed at attracting buyers and maximizing profits. Expertise in guiding first-time home buyers through every step of the home buying process, ensuring seamless and positive experience. Possess strong communication, negotiation, and interpersonal skills combined with in-depth knowledge of local market trends and regulatory requirements. Dedicated to delivering exceptional service and achieving optimal outcomes for clients.

Detailed-oriented QA analyst with extensive experience verifying features and functionality within Microsoft Dynamics 365 Finance & Operations, a cloud-based ERP system utilized by the organization. Proficient in performing comprehensive testing of new functionality and addressing system issues through effective remediation processes. Skilled in creating and developing meticulous test scripts to ensure alignment with business requirements and objectives. Adept at reviewing and documenting key business requirements to facilitate seamless integration with organizational goals. Diligently logged defects in tracking systems (Azure DevOps) for resolution by developers, ensuring optimal system performance. Collaborated cross-functionality with various operational areas including Human Resources, Warehouse Operations, Learning and Development, and third-party vendors, ensuring smooth project execution. Adhered to change control protocols and consistently delivered results on time and within budget.

Proactive and solutions-oriented Service Deck Technician with a proven track record of providing exceptional technical support to store and corporate associates across a nationwide network of 3500+ store. Proficient in assisting users with proper execution of AX Dynamics transactions, troubleshooting software and hardware issues, and ensuring optimal system performance. Skilled in monitoring and analyzing ping signals of modems, firewalls, and terminals to track internet connectivity speed, providing prompt resolution to connectivity issues. Experienced in guiding associates through printer reconfigurations, power cycling internet equipment, and troubleshooting AX Dynamics errors, ensuring minimal disruption to operations. Utilized advanced tools including 10zig, Xen Director, InContact, Jabber to effectively communicate with associates and remotely access store desktop for hands-on assistance with complex issues.

Extensive experience in leading nationwide implementations of new point-of-sale systems across a network of 1,350 stores that generated $1.8 billion in sales. Proven ability to serve as a liaison between the sales associates and service desk technicians, effectively identifying and troubleshooting technical issues arising from mergers. Skilled in facilitating training session for up to 30 individuals, creating engaging PowerPoint presentations for Microsoft AX Dynamics software system, developing comprehensive training materials and communication strategies for sales and operations teams. Experienced in evaluating and coaching associates in one-on-one training sessions, tailoring training programs to meet individual needs and maximize learning outcomes. Proficient in compiling training notes into Excel spreadsheets to manage store and warehouse visits, ensuring thorough support for trainees transitioning to new systems. Cultivated strong relationships with managers at all levels to ensure seamless transitions during mergers and acquisitions. Organized and detail-oriented, with a proven track record of coordinating travel accommodations for deployment teams traveling nationwide.

Experienced and dedicated Store Manager with a strong focus on maximizing sales performance and operational efficiency. Proficient in processing transfers from distribution centers to ensure timely replenishment of new products to the sales floor and stockroom, resulting in increased monthly sales. Skilled in maintaining and conducting inventory audits on a daily and quarterly basis to prevent shrinkage and optimize inventory accuracy. Demonstrated ability to lead and develop retail sales associates through effective coaching, providing daily checklists, and delivering sales guidance to foster their growth and prepare them for future roles within the company. Proactive and results-oriented, with commitment to delivering exceptional customer service and driving continuous improvement in store operations.

 Sell merchandise to customers by assisting them in completing their look which assists me in exceeding daily sales goals and manage monetary transactions for customers while assisting them in getting the best value for their money  Process shipments to ensure new product is worked on to the sales floor which increases sales Independently open the store at the start of the business day by doing opening paperwork and making morning deposits. Receiving this position is a step into becoming an Assistant or Store Manager and designed to train for those roles. Assign tasks to other associates to maintain the appearance of the store. Was instrumental in recovering a high shrink store in another district from 4.6% shrink to 1.5% shrink

 Managed daily transactions of $50k for Bank of America customers and non-Bank of America customers and processed daily deposits of $25k for Bank of America customers Assisted customers with account inquiries, questions and offers that will enhance banking relationship Strategically sold the benefit of an account to non-account holders to utilize certain features with Bank of America, average 2 per day with a 76 percent offer rate and 17 percent open rate

 Reinvented studio experience through the creation of beautiful photography for each family  Presented photographs to each family displayed them in a way that allowed for higher sales Consistently exceeded daily and weekly sales goals for my position, which helped to increase the studios sales numbers

 Managed monetary transactions in a fast and efficient manner Assisted guests of all ages in creating their new “best friend” which helped to increase sales Achieved daily sales goals through the use of suggestive selling and creative persuasion

 Composed daily reports into spreadsheets consisting of updates on patients and clients for the Trichologist Exceeded daily quotas while keeping the salon appointment books covered with hair analysis appointments, follow-ups, treatments Communicated weekly, bi-weekly, and monthly emails to clients and patients consulting them on their progress during their hair care regimen based on the recommendations of the Trichologist

Executed daily operations of merchandising Ladies and Mens apparel. Compiled and communicated lists of prospective customers for use of sales leads. Was instrumental in redesigning the contemporary ladies department which increased sales within the area versus the previous year. Displayed and demonstrated apparel using mannequins as well as myself to emphasize salable features. Performed various cash and credit transactions.

 Assisted new and returning guests in finding their signature scent Increased sales during peak holidays through the use of suggestive selling techniques Managed processing of opening and closing paperwork, processing returns, and meeting segment sales goals