Certified professional with a robust background in customer service, troubleshooting and technical support, holding an Associate Degree in Computer Information Systems from the Community College of Philadelphia. With over two years of hands-on experience and a keen focus on providing exceptional customer service, I am well-suited for roles in Technician, Desktop Support, or Analyst positions.Proficient in operating systems installation, software configuration, and networking, I bring expertise in systems administration, PC maintenance, and performance optimization. My technical skill set includes proficiency in Microsoft 365, SQL, Python, and HTML, coupled with a strong foundation in computer hardware installation and maintenance. During my academic tenure, I actively engaged in database creation and implementation, honing my problem-solving skills in programming.In my current role as a Guest Services Representative at The Inn at Swarthmore, I conducted in-depth analysis of Excel accounts, contributing to a 20% improvement in financial accuracy. I actively supported computer system installations and upgrades, driving a 15% increase in office productivity. My role involved troubleshooting internet connectivity glitches and collaborating cross-functionally to enhance overall guest experiences.I recently earned the Google IT Support Professional Certificate, further developing my skills in troubleshooting, customer service, networking, operating systems, systems administration, and security. Additionally, I completed hands-on technical coursework in Microsoft 365, Excel, Windows 10, fundamental cloud concepts, and PC maintenance and performance.With a strong commitment to effective communication, attention to detail, and excellent interpersonal skills, I am poised to contribute to the success of any IT team. Seeking a challenging opportunity to leverage my technical expertise and passion for problem-solving in a dynamic Computer Information Systems environment.