Customer Support Specialist
Coquitlam, British Columbia, Canada
Clio is the undisputed leader in cloud-based legal technology offering practice management, CRM and client intake software.- Utilized HTML & CSS skills to assist the Technical Escalation team during troubleshooting.- Handled a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible.- Methodically troubleshooted technical product issues, reproducing and coordinating resolutions with the Technical… Show more Clio is the undisputed leader in cloud-based legal technology offering practice management, CRM and client intake software.- Utilized HTML & CSS skills to assist the Technical Escalation team during troubleshooting.- Handled a high volume of inbound requests by phone, chat, and email with a focus on making the customer experience as effortless as possible.- Methodically troubleshooted technical product issues, reproducing and coordinating resolutions with the Technical Escalations, Product, and Customer Success teams.- Provided hands-on assistance through remote access and screen sharing software.- Confidently answered questions asked, providing advice, training solutions and proactively solving the customers next challenge to help them get the most out of working with Clio.- Added to Clio's knowledge base, consistently checking for quality, and coaching Clio users in the usage of self-serve resources.- Consistently received high feedback scores from Customer Surveys. Show less