Tyron Jackson Email & Phone Number

Alexandria, Va

-Responded to routine telephone request, providing information in an effective manner for information request, data request, and administrative inquiries. In addition to, preparing written responses to routine inquiries. -Maintained personnel files, staff directory, and email distribution. -Scheduled telephone interviews of prospective AW2 Advocate candidates for employment with the On-Site Program Manager, and arrange for meeting rooms.- Requisition of supplies to maintain supply inventory, check stock to determine anticipated need for supplies, placing and expediting orders for supplies, submitting request for approval. - Prepared correspondence and process as required; produce correspondence, memorandums, publications, forms, reports, spreadsheets, presentations (charts, tables, graphs, etc.) as required. -Initiated, coordinate, process, submit and track background checks for individuals. -Disseminated in-processing packet and mandatory training packet to newly hired Advocates.-Provided corrective feedback and assistance to individuals completing security and employment documents through both written and verbal communications.-Coordinated office equipment maintenance. Request equipment for newly hired Advocates and staff members. -Maintained recurring internal reports, such as yearly leave rollover request, annual employee performance appraisals, office equipment listings, first 30 day initial training records, sensitive PHI in-processing paperwork, correspondences control, and travelling plans. -Coordinated travel arrangements for annual trainings, RCC trainings, NHO trainings, and site visits. Calculate travel cost and submits a SRI Credit Card Authorization and WTC TDY Request for approval.-Reserved flight, hotel, and car reservations for travel and creates an expense authorization within DELTEK. Submits expense report for reimbursement in accordance to JTR.

Alexandria, Va

Manages the Army’s Physical Disability Evaluation System and acts on behalf of the Secretary of the Army. NOTE:Break in service from May 2012 to September 2012 to receive PEBLO certification from IWA. -Processed separations and retirements for Service Members leaving the United States Army. - Knowledge and understanding of the military retirement system. - Familiar with various DoD databases: TRANSPROC, DEERS/RAPIDS, TRANSPROC, EMILPO, VTA, DFAS, EPEB, IPERMS, etc. - Knowledge and skill in applying analytical and evaluate methods and techniques to issues concerning technical aspects and the efficiency/effectiveness of the military personnel processing system. - Worked closely with physical evaluation board liaison officers (PEBLOs) in order to coordinate Soldiers TDRL reexamination. - Coordinated evaluation appointments and schedules follow-up appointments. - Performed a variety of technical and organizational support duties in the area of work measurement, forecasting, capacity planning, and scheduling. - Prepared the Soldier’s medical records to be sent to the medical treatment facility (MTF) prior to their TDRL reexamination. - Referred personnel to appropriate agencies to obtain counseling/guidance on benefits provided by the Department of Labor, Social Security Administration and Veteran Affairs (VA). - Provided information and advice on rights and benefits of uniformed services personnel, retired permanently or temporarily, or discharged for physical disabilities. - Requested medical records from MTFs and perspective Veteran Administrations (VAs). - Prepared travel orders, reassignment orders, retirement/separation orders, and orders for automatic awards. - Counseled on a wide range of matters including benefits, estate matters, insurance, and personal matters.

Silver Spring, Md

The U.S. Army Medical Command (Northern Region) contracted Ivan Walks & Associates (IWA), a Veteran owned, medical consulting firm, to process temporary disability retirement list (TDRL) medical evaluations. - Knowledge of federal, state, and local policies related to benefits and social programs and procedures sufficient to serve as a technical authority to implement and counsel on these programs. - Prepared and coordinate documentation for service members’ medical service treatment records and disability evaluation boards. - Knowledge and ability to use DoD and DA databases, and electronic medical records applications, as well as current and commonly used office productivity software applications such as word processing, spreadsheet programs, presentations software, and email and scheduling programs. - Knowledge of medical terminology, military and civilian medical organizational structure, and practices. - Basic understanding and knowledge of the use of coding techniques under the International Classification of Disease and Veteran’s Affairs Schedule for Rating Disabilities. - Counseled and advised active and Reserve Component officers, enlisted and retired personnel and their families, who are being processed through the Physical Disability Evaluation System (PDES). - Assist in preparing appeals, rebuttals, and coordinated the assignment of Soldier’s legal counsel. - Tracked all assigned cases, analyzed performance against established metrics, analyzed available data using various statistical analytic tools, measuring means, trends, statistical deviations, bar and pie charts to convey ideas relation to PDES processing events. - Arranged for other benefits such as vocational rehabilitation, clothing allowance, aid and attendance, prosthesis and appliances. - Analyzed results, developed, and implemented appropriate or corrective actions when required.

Alexadria, Va

The official U.S. Army program that assists and advocates for severely wounded, ill, and injured Soldiers, Veterans, and their Families, wherever they are located, regardless of their military status.- Planed, organized, lead, and controlled so that the organizational goals can be accomplished. - Provided timely, effective and responsive Call-Center Operations in support of day to day operations for the Warrior Transition Command (WTC), Army Wounded Warrior Command (AW2). - Answered calls from AW2 Soldiers and Family members and refer them to the appropriate service provider or AW2 subject matter experts. - Assisted Soldiers with TRICARE, Traumatic Service Group Life Insurance (TSGLI), and both federal and state benefit systems. - Researched the status of specific Soldier cases using AW2 tracking application. - Provided assistance and advocacy support to severely injured and ill Service Members and their families as they transition back to military service or into the civilian community. - Developed slides, charts, graphs, and other documents for briefings and presentations. - Assisted with identifying eligible service-related entitlements and veteran benefits for the Service Member. - Assisted in gaining access to all medical and non-medical care management services to include: medical care, rehabilitation, education, employment-related programs and disability benefits.

Alexandria, Va

The purpose of the hotline’s call center is twofold: to offer wounded and injured Soldiers and Family members a way to seek help to resolve medical issues and to provide an information channel of Soldier medically related issues directly to senior Army leadership so they can improve how the Army serves the medical needs of our Soldiers and their Families. - Supervised a team of approximately 15 Customer Care Representatives (CCRs). - Communicated effectively with angry or extremely frustrated service members, retired and family members; taking into consideration their concerns. - Provided quality assurance on all calls and case intake data to ensure Soldiers and Families concerns are clearly identified. - Implemented and enforced all changes, new policies, and goals & objectives of the WSFH Call Center which was communicated at the direction of the PM. - Contributed to pre-recruitment planning meetings in order to prepare vacancy announcements and respond to applicants questions. - Processed personnel actions and conducted research on a variety of HR topics. - Identified, coordinated, and obtained a variety of resources and services for Soldiers and Families who have physical, developmental, emotional and or intellectual handicaps. - Monitored and tracked program evaluation and ensured compliance is consistent with high quality patient care in compliance with civilian and military standards of care.

Education record

Bachelor Of Applied Science (Basc), Business Administration, Management And Operations, 3.10 Gpa

Associate Of Arts (A.A.), Business Administration And Management, General