•Manages a customer base that generates $15-20 million in annual revenue, by providing technical and sales support.•Implemented a ticketing system to manage customer support requests, utilizing Zoho, which overhauled support, increased efficiency, and allowed for the additional revenue streams. •Developed custom solutions for large, international customers by integrating multiple technologies, working with sales and technical teams, and advising manufacturers to improve their devices to… Show more •Manages a customer base that generates $15-20 million in annual revenue, by providing technical and sales support.•Implemented a ticketing system to manage customer support requests, utilizing Zoho, which overhauled support, increased efficiency, and allowed for the additional revenue streams. •Developed custom solutions for large, international customers by integrating multiple technologies, working with sales and technical teams, and advising manufacturers to improve their devices to meet our customer’s needs. •Demonstrated leadership skills by mentoring new hires with no experience in IOT (Internet of Things) or M2M (Machine-to-Machine) technology to work independently supporting large customers and projects. •Collaborated with the Operations Team to improve their readiness by educating our technicians on best practices of various applications, devices, and platforms.•Integrated several original equipment manufacturer (OEM) devices into DCS’s custom platform, MiFleet. These OEMs include: CalAmp, TopFly, SunTech, Xirgo, and Micron. The integration of these manufacturers increased DCS’s foothold on the industry as well as made them much more resilient to supply chain challenges that affected all technology-based industries. •Leads departmental and interdepartmental meetings to keep team members informed of all sales and engineering initiatives and areas of concern. •Implemented an open-door policy which improved DCS’s shared knowledge base, fostered an increased sense of teamwork and collaboration, and improved efficiencies throughout the company.•Utilizes effective written and verbal communication between DCS and original equipment manufacturers to efficiently address customer requests and support needs. •Used expertise in IOT and M2M to lead OEMs in the development of their devices. Feedback provided to TopFly, for example, allowed them to improve their devices in such a way that they can now compete with global industry leaders in telematics. Show less

•Supported customers with CalAmp devices, created solutions for large customers, and improved processes within the company.•Created an electronic process to create, modify, organize, and manage custom part numbers. This replaced an antiquated and inefficient paper form. Productivity dramatically increased as a result. •Traveled locally and internationally to assist customers in the field. Field visits served as personal troubleshooting sessions as well as customer relations and sales… Show more •Supported customers with CalAmp devices, created solutions for large customers, and improved processes within the company.•Created an electronic process to create, modify, organize, and manage custom part numbers. This replaced an antiquated and inefficient paper form. Productivity dramatically increased as a result. •Traveled locally and internationally to assist customers in the field. Field visits served as personal troubleshooting sessions as well as customer relations and sales opportunities.•Worked alongside the sales team as a Subject Matter Expert to land a $20 million Purchase Order, the largest in CalAmp history, by highlighting and demonstrating the full capabilities of CalAmp’s devices. This expertise boosted the customer’s confidence in CalAmp’s ability to provide a robust solution. •Provided a high level of customer service which resulted in increased customer satisfaction and retention.•Trained customers on CalAmp technologies and solutions; providing them with the tools to be successful and self-sufficient, which directly resulted in higher customer retention, increased loyalty to the CalAmp brand, and lower maintenance costs. •Managed several high profile projects from start to deployment; resulting in projects staying on schedule and under budget.•Authored various Application Notes and Guides to facilitate the dissemination of valuable technical information to both customers and co-workers. Show less

•Assisted in the development of custom M2M enterprise solutions to advance client goals and global business objectives across all verticals. •Collaborated with key device manufacturers to configure gateways, sensors and servers; resulting in end-to-end Cloud-based solutions. •Worked cross-functionally with a team based in India to integrate key manufacturers’ hardware and software to develop product demonstrations and proof of concepts. •Identified solutions to meet and exceed… Show more •Assisted in the development of custom M2M enterprise solutions to advance client goals and global business objectives across all verticals. •Collaborated with key device manufacturers to configure gateways, sensors and servers; resulting in end-to-end Cloud-based solutions. •Worked cross-functionally with a team based in India to integrate key manufacturers’ hardware and software to develop product demonstrations and proof of concepts. •Identified solutions to meet and exceed customer requirements for functionality, ease of use, future configurability, and budget.•Raised market presence and secured qualified sales leads by attending national M2M conferences and demonstrating solution capabilities to potential clients and partners. Show less

• Selected to participate in the prestigious corporate-wide Engineering Leadership Development Program• Increased process efficiency by developing code using DXL and Shell scripting languages for the International Submarines programs to manage requirements through DOORS • Provided assistance to the Configuration Management team by supporting multiple technical leads• Became local Subject Matter Expert in Windchill 10.1 business collaboration software. Led training and revised User… Show more • Selected to participate in the prestigious corporate-wide Engineering Leadership Development Program• Increased process efficiency by developing code using DXL and Shell scripting languages for the International Submarines programs to manage requirements through DOORS • Provided assistance to the Configuration Management team by supporting multiple technical leads• Became local Subject Matter Expert in Windchill 10.1 business collaboration software. Led training and revised User Guides related to a major site-wide PTC Windchill system overhaul Show less

• Instructed the lab for Digital Systems and taught FPGA programming using VHDL. The lab covered topics ranging from basic gate-level circuits to designing microprocessors• Developed lesson plans and exercises which reinforced materials taught in class and challenged students• Graded assignments and provided meaningful feedback which promoted scholastic and professional growth

• Developed a means of reporting real-time data from the packaging machine• Learned and illustrated the production flow of the plant to facilitate in reducing waste and overlap• Increased company profitability by reducing waste and streamlining the production process

Maintained an organized office work space with a positive attitudeAssisted in the preparation and execution of annual events and programsAnswered phone calls and assisted customers with their concerns and questions

• Research, development, and implementation of various technologies, products, standards, procedures and processes. • Service, repair, and evaluated engineering controls for factory produced cell phones• Tested, repaired, and troubleshot cell phones• Worked with a team to execute projects and provide input for the development of phones• Organized collected data in spreadsheets, word documents, and many other requested formats