Tyrone Thompson Email & Phone Number

I am an accomplished dedicated leader with proven success in project management, employee training and development, new business implementation, and making process improvements through strong analytical ability. I am highly qualified in management with outstanding communication, strong problem resolution ability, and excellent interpersonal skills. Areas of expertise: Staff Leadership

Listed skills include Leadership, Customer Service, Insurance, Health Insurance, and 12 others.

• 

  Supervisor, Customer Contact Center

  Medical Mutual Of Ohio

  Feb 1997 - Present - Cleveland/Akron, Ohio Area

  Supervising, coaching and mentoring, and training Customer Care Specialist in the field of health insurance. Led a $64 Million New Business implementation for Customer Care, and Medicaid expansion in Ohio, with 30,000 new enrollees Worked with cross functional team for a corporate initiative to enter the Medicare Advantage market, with initial membership expected to be 25,000 new members. Vetted outside vendors, negotiated contracts, and created Statements of Work to ensure… Show more Supervising, coaching and mentoring, and training Customer Care Specialist in the field of health insurance. Led a $64 Million New Business implementation for Customer Care, and Medicaid expansion in Ohio, with 30,000 new enrollees Worked with cross functional team for a corporate initiative to enter the Medicare Advantage market, with initial membership expected to be 25,000 new members. Vetted outside vendors, negotiated contracts, and created Statements of Work to ensure smooth implementation. Authorized and wrote Standard Operating Procedures, and ensured staff compliance. Analyzed data to improve efficiency for the contact center. Show less