Tyrone Cheng Email & Phone Number

Hong Kong Sar

Bringing my expertise to lead the Accont Operations team. Ensure all operations are carried on in an appropriate, cost-effective way (directly report to Head of Operations)1. Anti-money laundering for KYC- Review and approve the individual account opening and periodic review for completeness and compliance with Know your customer (KYC), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) and taxation (CRS and FATCA)- Establish operation procedure manual of due diligence - Prepare regular reports for Management review or regulatory bodies (e.g. Hong Kong Monetary Authority, IRS and CRS)2. Project Implementation- Cooperate with Product team to designed the platform to streamline onboarding process & verify customer’s identity (IDV) instantly- Assist Financial Crime Compliance Team to replace the existing anti-money laundering system, especially in name screening and transaction monitoring sections- Assist Product team and Tech team to designed the mobile application for new product- Assist Wealth Management team to develop the investment account onboarding via mobile application- Issue SCR (System Change Request) & incident log to IT Department for improving the banking System and customer experience- Provide advice of the user interface (UI) of the mobile application and provide the feedback of user experience (UX) to Tech and Product teams for customer experience improvement

Hong Kong Sar

Hong Kong

- Team Leader and Assistant Manager for the following job duties 1. Anti-money laundering for KYC- Exanimated and reviewed the and periodic review for completeness private and corporate account opening and compliance with KYC, CDD and taxation requirements, included corporate & individual customer (such as SME, listed company, SOE and private banking customer)- Supported and advised the frontline issues about KYC or other banking service inquires- Reported any CDD exceptions identified to Compliance and Department Head and escalate in accordance with established procedures.- Compiled operation procedure manual of due diligence- Prepared regular reports for Management review or regulatory body (e.g. FATCA, CRS reporting)2. Project Implementation- led a bank-wide system migration project and KYC operation system - Issued SCR (System Change Request) & incident log to IT Department for improving the banking system- Designed & reviewed all the customer application forms for account opening and online banking - Established the system manual & operation procedure manual- Provided the training & compiling the training materials for Hong Kong Branch and Customer Services Centre in Mainland China

Hong Kong

Project Implementation- Performed a bank-wide system migration project (User Acceptance Test)- Developed and tested new functions of the system- Reported & discussed the incident log of the system the system provider & other departments- Designed the training materials - Assisted the Manager in reviewing and writing procedure manual for user departments- Activated in daily financial report with Manager- Provided technical support to frontline staff Teller- Provided counter services to customers, by resolving customers enquiries- Solicited new business through in-branch selling and promotional campaigns, such as insurance product, credit card, other investment product- Activated in daily financial analysis and report to Branch Manager- Assisted high value clients with mortgages, personal loans and tax loans- Turned customers complaints around into sales transactions which led to excellent rapport building- Anti-money laundering checking for new and existing customer

Hong Kong

Bachelor Of Arts In Accountancy And Finance, Accountancy And Finance

Diploma In Business Administration, Business Administration