Mark Tyrrell Email & Phone Number

Mansfield, Ma, Us

Lexington, Massachusetts, United States

Drove the software development lifecycle for internal tools, utilities, and integrations, including full-stack SSO webapps. Created functional and design specifications from user requirements. Coordinated development work being performed by external and even international contractorsHandled bug reporting from inception to resolution. Implemented and enforced a version control flow. Apps included chemical inventory (with a focus on Environment Health & Safety), pharmaceutical pipeline development, Employee News Network, legal contract management, pharmaceutical labeling. Integrations included Active Directory, Paylocity, Microsoft Graph, Vade spam filter. Wrote and maintained user- and developer-focused documentation for each application. Managed application deployment to onsite servers utilizing Docker containerization.

Lexington, Ma

Lexington, Ma

* Primary escalation path for all department technical issues, both for programmers and project management, relating to health level 7 interfaces, ISDN telephony, Windows Server software installation, UNIX command line use and scripting, Perl scripting, and in-depth product knowledge* Took responsibility for all training and mentoring of new hires through the completion of their first project, including training specific tools and skills as well as general technologies* Created and maintained internal command-line and web-based tools to improve programmer efficiency and reliability* Replaced existing flawed workflows in the department with newer, safer methodologies to reduce accidental errors, specifically as relating to database access and data management* Encouraged adoption of standard documentation technologies like POD, man pages, and HTML, replacing proprietary templates and Word documents

* Managed a team of programmers responsible for technical installation of eScription products nationwide. In addition to all people-manager/personnel tasks including hiring, training, career development, performance management, and termination, this was an extremely technical position. * Acted as primary escalation point for two programming teams. * Created and presented training class on the perl programming language as it relates to eScription products. * Handled on-call escalation for recently-live customers.

* Worked as a member of the KLAS award-winning customer support team handling customer queries, complaints, and requests related to eScription products and general issues with Windows, Office, networking, etc. * Utilized a variety of Windows, UNIX, and database tools for problem investigation and solutions. * Participated in internal projects for creation/modification/improvement of internal tools and procedures.* Mentored and trained lower level support representatives. * Additionally, acted in an escalation path capacity to assist others with issues both during and after hours to ensure fulfillment of SLA expectations. * Worked on larger internal improvement projects: deployed new ticket system software for department, created a modular web portal framework for rapid creation of internal tools and status, and maintained VPN configurations and rapid access setups for several dozen customers.

Master Of Science (M.S.), Computer Science, 3.84 Gpa

Bachelor Of Science (B.S.), Computer Science

Activities and Societies: Computer Programming Team