Tyson Johnson Email & Phone Number

Norfolk, Virginia, United States

• Facilitated reduction of $12 million backlog in billing by creating a priority scoring system and isolating exception items.• Led end to end project to automate manual vetting and billing process resulting in reduction in average days to bill from over 30 days to under 10 days.• Created project plan inclusive of 13 system enhancements to improve invoice accuracy, reduce manual inputs, and prevent corrections to revenue. • Collaborated with IT to streamline invoice approval and correction process, reducing time in queue to under two days.• Implemented interdepartmental problem-solving meetings and cross training.• Emphasized root cause and trend analysis through ERP tools such as Tableau, Oracle, and Spotfire.

Atlanta, Georgia, United States

• Monitors work queues to ensure that all items are evenly distributed and completed timely. • Reviews reports which show trends and statistics in order to assign and manage the daily work.• Works with Marketing and other railroads concerning rates which require interpretation. • Handles personnel issues as they arise and ensures the continued development of assigned employees. • Works with Revenue Accounting and Miscellaneous Accounts to ensure that all customer disputes are handled timely and efficiently. • Responsible for continuous improvements to the rate and division processes, including rate database updates and enhancements. • Responsible for all rating and division application processes, interline settlements, freight bill creation and trade receivables collections, and resolution of billing problems.• Maintains contact with customers to ensure receivables are paid timely. • Works with internal credit group and with other departments regarding customer issues.• Proposes, coordinates and develops Revenue Accounting Customer Services system changes with Information Technology.• Works closely with internal auditors to provide trend analyses related to billing and collections.• Assists in establishing priorities, allocating manpower resources and setting goals within an assigned commodity group.Supervisor Revenue Accounting 1/2015 – 07/2015• Allocates resources to maximize productivity. • Analyzes various management control reports and/or programs specialized reports to monitor team member effectiveness.• Advises team members on special collection and reconciliation problems.

Jackson, Mississippi Area

• Supervised approximately 40 first shift employees to ensure daily productivity goals were met.• Served as liaison between plant operations and customers based upon need or request.• Met and exceeded monthly sales and service goals. Made customer visits as service supervisor to ensure current service needs were being met, as well as recommending and upselling new products and services.• Completed Weekly Payroll for all plant and service employees.• Lead Process Improvement Projects including reducing the down time for washing units in plant, implementing 5s process into the plant, as well as changing the layout of the facility to decrease wasted motion for employees.• Conducted interviews, hired and trained new employees.• Logged daily weekly and monthly productivity in AS400 to track the overall productivity of the plant.• Contributed to 20.Software Used: AS400-utilized to log customer orders, plant productivity and generate queries for customer leads and productivity trends in the plant.

Collected proper documentation from customers and check for thoroughnessAssisted customers throughout entire modification processAided customers in liquidation options such as short sale, deed in lieu, and foreclosure.Handled loans using salesforce.com siteUtilized Microsoft excel and Microsoft Access in daily

Assisted Customers in finding best possible solutionsCompleted Financial Assessments based on customer financesMitigated losses to increase company earningsProvided and maintain excellent customer serviceExceeded monthly performance and service expectations

Assist Mr. Barry Pollara in daily preparationsGaining firsthand knowledge of what goes into a good investmentGathering documents to be presented to clients in presentation of stocksPresenting new ideas when necessary to help the team as needed

Responsible for the health and well being of 32 young men.Instilled values of discipline, hard work, and responsibility into young people.Handled upset and sometimes irrational parents.Taught young people how to become leaders.

Cleaned cars to meet customer expectations.Met required numbers of cars each dayProvided and maintained excellent customer service.Provided overall great work atmosphere.Examined incoming and outgoing cars.

Master Of Business Administration - Mba, Finance, General

Bachelor Of Science, Business Public Administration

Bachelors, Science Business Administration; Management