As an ICT Officer at Dentex Industries, a leading manufacturer of plastic products, I am responsible for configuring and maintaining the hardware and software systems that support the company's operations and clients. I have successfully handled various technical support requests, ensuring that the issues are resolved in a timely and efficient manner. I have also contributed to the implementation of new IT solutions and policies, enhancing the security and performance of the network and devices.I hold a Diploma in Information Technology from Jomo Kenyatta University of Agriculture and Technology, where I acquired the knowledge and skills to design, develop, and troubleshoot IT systems and applications. I also have a Certificate in Computer Programming Specialist from Webbs Institute, where I learned the fundamentals of coding and scripting languages. I am passionate about learning new technologies and staying updated on the latest trends and best practices in the IT field. I am a team player, a problem solver, and a customer-oriented professional, who strives to deliver high-quality results and exceed expectations.