• Experienced Sr. Recruiter in a high volume, full-cycle recruitment team working closely with other team members to implement comprehensive sourcing strategies that result in positive experiences for the candidates, hiring managers, and training team.• Improved quality of hire with detailed job role descriptions, requirements and qualifications to meet or exceeded weekly hiring goals of up to 100+ Customer Service, Tech Support, and Sales Representative positions per week.• As the training coordinator, I helped reduce attrition by tracking and staying in communication with all potential hires based on completion of the onboarding process, background check, and i9 verification. Worked closely with our training and operations teams to assist in a smooth transition into Orientation.• Responsible for auditing our training classes in regard to equipment shipments, i9 verifications, background checks, start dates, and turnover to find trends and improve our recruiting processes to ultimate save the company money.• Traveled to new and existing locations to train employees, open new sites, and recruit for specialty accounts on occasion.

• Worked with a group of recruiters to sell potential candidates on open positions and potential placement in our CDL truck driving school while maintaining a high level of compliance in a competitive sales environment.• Achieved the highest number of “Sales” in my first 90 days over any previous employee.

• Worked with a skilled recruiting team to fill up to 60 customer service and tech positions weekly.• Sourced candidates through job fairs, university events, social media, referrals, etc.• Reduced the length of our onboarding process 15% by streamlining how our I-9 Verifications were scheduled, processed, and tracked.• Used our ATS (Taleo) to onboard (paperwork, I-9 Verification, background checks, etc.), hire, and/or reject candidates.

• Administered day-to-day sourcing, monitoring and vendor-related requests and inquiries in accordance with guidelines and internal controls. Provide exceptional customer service by responding to inquiries, requests, and resolving issues accordingly.• Assisted with the candidate hiring process including, but not limited to completing hiring paperwork. i.e. I-9’s, drug screens, and background verification.

• Managed a group of 10 supervisors.• Developed staff through training, mentoring, performance, evaluations, and personal growth.• Audited supervisors coaching ability by sitting in on performance meetings conducted by the supervisors.• Due to scheduling, I was almost always the Sr. manager on site and oversaw the work and flow of the entire call floor.• Involved in interviewing and evaluating candidates for Supervisor, Quality Analyst, and Mentor positions.

• Managed up to 15 representatives.• Through coaching and motivation, was able to be the top performing team 5 months in a row.• Managed escalations and provided exceptional customer service increasing our net promotor score by 15 points.• Monitored performance and coached to excellence. Motivated and inspired employees to advance in their career.