Tyson Nielsen Email & Phone Number

Boulder, CO

• Lead IT Team
• Co-lead company-wide AI initiatives and technology transformation
• Manage, maintain, and support employee computers (PC/Mac), mobile phones, printers/copiers, VOIP phones, and conference room equipment
• Build, manage and maintain servers (virtual and physical), network, storage and backups
• Planned and rolled out O365, SharePoint Online, OneDrive, Teams, custom file share service, wireless network, VOIP phone system
• Implement and review security policies, data collection policies, privacy and retention in compliance with CCPA and GDPR standards

Colorado, United States

Boulder, CO - Remotely For Austin, TX Headquarters

• Configured and setup VMware and physical servers in a Windows (2000, 2003, 2008) based Dev/QA/Prod environment using ESX Server 3.5
• Deployed software and updates with WSUS to all regional servers
• Set passwords for regional accounts in Active Directory per SOX compliance

Boulder, CO

• Answered nationwide support calls for all stores (roughly 2000 employees)
• Managed and supported all employee laptops, desktops, local and networked printers and each store’s Citrix Thin Client, profile, and applications; worked remotely with regional techs for store hardware replacements
• Managed employee accounts in Active Directory and monitored all e-mail with SurfControl

Ba, Psychology

Study Abroad Program

Electrical Engineering