Tywanna Smith Email and Phone Number
Tywanna Smith work email
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Tywanna Smith personal email
Highly motivated and customer-focused individual with 20 years of experience in providing exceptional service and resolving complex customer inquiries. Proficient in handling high call volumes and utilizing active listening skills to understand customer needs. Skilled in building strong rapport, diffusing tense situations, and delivering effective solutions to enhance customer satisfaction. Strong multitasking abilities and a proven track record of meeting and exceeding performance targets. Committed to delivering a positive customer experience and contributing to overall business success.
Comcast
View- Website:
- comcast.com
- Employees:
- 75807
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Coordinator 1Comcast Nov 2020 - PresentUnited StatesResponisble for the administration and coordination of Business Class customer orders from order submssion through installation with frequent customer interaction. Handles high call volumes and managing customer interactions via phone, email, or chat. Works with moderate supervision/quidance. Is accontble for individual results and impact on team. Works remotely.• Team Lead• Handlines high call volumes and managing customer interactions via phone, email, or chat.• Make customer contact via phone and email for customer questions and inquiries. Works on tasks using established procedures. • Performs to organization metrics• Train and mentor new hires on customer service protocols, company procedures, and best practices, ensuring their seamless integration into the team and promoting consistent delivery of exceptional service.• Regular, consistent, and punctual attendance.• Handles projects and special assignments and responsibilities as assigned.• Monitor email and chat which is used for ongoing communication• Interact with small and medium business customers via phone or email • Determine appropriate call handling• Documenting and maintaining detailed and accurate customer records and interactions in the CRM system• Follows established customer service protocols, procedures, and company policies
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Customer Service AdvocateVerizon Business Jun 2018 - Nov 2020United States▪ Explain the company’s policies ad provide information about products and services; with the goal of ensuring a positive customer experience and often handle complaints.▪ Set up new customer accounts and record details of actions taken.▪ Follow up on customer interactions.▪ Obtain an evaluate all relevant informatic to handle product and service inquires. ▪ Work with national business and government customers to answer questions and see how to solve business challenges. ▪ Utilized my unique talents, passion for technology and excellent customer service to make loyal customers.▪ Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns. -
Customer Service SpecialistSouthwest Airlines Feb 2017 - Jun 2018Greater Atlanta Area▪ Provide friendly service to and maintains positive relationships with all internal and external Customers.▪ Communicates with Customers by telephone to furnish information.▪ Finalizes sales of flights, confirm reservations and provide information regarding ticket purchases. ▪ Assigned specialized reservations functions, groups accounts and special accounts. ▪ Trained representatives through double jacking and on job training -
Maintenance Administrator/ Workforce ManagementAt&T Apr 2000 - Nov 2016Greater Atlanta Area▪ Made requested account changes to business accounts.▪ Handled customer claims, complaints and account inquires in high volume call center via inbound calls, remotely, email or web.▪ Responded to questions and concerns about service and escalated calls appropriately.▪ Consulted with customers to evaluate needs and determine best options. ▪ Communicated information regarding programs, schedules, policies, and procedures to customers, staff, vendors and outside maintenance workers. ▪ Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.▪ Planned, scheduled and dispatched maintenance technicians.▪ Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.▪ Cross-trained and provided back-up for other staff as needed▪ Authored and distributed professional communication (both written and verbal) to customers, staff, and vendors. ▪ Built, monitored, forecasted and analyzed outside workforce workloads and schedules.▪ Adhered to regulatory and security procedures.
Tywanna Smith Education Details
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Business Administration And Project Management -
Tri-Cities High SchoolHigh School Diploma
Frequently Asked Questions about Tywanna Smith
What company does Tywanna Smith work for?
Tywanna Smith works for Comcast
What is Tywanna Smith's role at the current company?
Tywanna Smith's current role is Coordinator I, Technical Product Sales- Business Support.
What is Tywanna Smith's email address?
Tywanna Smith's email address is ty****@****zon.com
What schools did Tywanna Smith attend?
Tywanna Smith attended University Of Phoenix, Tri-Cities High School.
Who are Tywanna Smith's colleagues?
Tywanna Smith's colleagues are Bernard Williams, Frederick Michelle, Karthik Kumar, Robert Appiah, Mark Paulits, Carlos Blanco, Bret Nickel.
Not the Tywanna Smith you were looking for?
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Tywanna Smith
United States -
1student.centralgatech.edu -
Dr. Tywanna Smith
International Sports Manager | Professor | Award-Winning Filmmaker | Best-Selling Author | SpeakerMemphis Metropolitan Area -
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