Tzachi Chen Email & Phone Number

Israel

Israel

𝘛𝘩𝘰𝘶𝘨𝘩 𝘰𝘧𝘧𝘪𝘤𝘪𝘢𝘭𝘭𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘥 𝘣𝘺 𝘈𝘮𝘢𝘳𝘦𝘭 (𝘢 𝘱𝘳𝘰𝘧𝘦𝘴𝘴𝘪𝘰𝘯𝘢𝘭 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘴𝘶𝘱𝘱𝘭𝘪𝘦𝘳) 𝘐 𝘸𝘰𝘳𝘬 𝘦𝘹𝘤𝘭𝘶𝘴𝘪𝘷𝘦𝘭𝘺 𝘢𝘵 𝘙𝘢𝘧𝘢𝘦𝘭'𝘴 𝘰𝘧𝘧𝘪𝘤𝘦𝘴, 𝘴𝘰𝘭𝘦𝘭𝘺 𝘥𝘦𝘥𝘪𝘤𝘢𝘵𝘦𝘥 𝘵𝘰 𝘵𝘩𝘦𝘪𝘳 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴.✧ Providing first-rate B2B and B2G customer support to multiple (10-20) strategic worldwide clients for the supply of electronic defense systems.✧ Act as Point of Contact (POC) for foreign governments, army entities, and global security companies, effectively handling cultural nuances.✧ Developing business by gaining a deep understanding of client’s needs and identifying opportunities to upsell services and products.✧ Managing end-to-end client contract process, from Request for Information/Proposal/Quote (RFI/RFP/RFQ) to contract negotiation.✧ Management and motivation of stakeholders to progress projects and get things done.✧ Voice of Customer (VOC) within Rafael.✧ On-site leadership of projects at global customer facilities, to ensure seamless execution that fully satisfies client needs.✧ Participating in clients’ Quarterly Business Reviews (QBR) to assess customer success and address issues (scheduling, budgets etc.).✧ Creating courses and demonstrations according to client requirements.

Israel

𝘌𝘮𝘱𝘭𝘰𝘺𝘦𝘥 𝘣𝘺 𝘋𝘚𝘝, 𝘐 𝘸𝘰𝘳𝘬𝘦𝘥 𝘴𝘰𝘭𝘦𝘭𝘺 𝘧𝘰𝘳 𝘌𝘭𝘣𝘪𝘵 𝘚𝘺𝘴𝘵𝘦𝘮𝘴.✧ Ground logistics project management for Elbit Systems across 30+ facilities including import and export transportation.✧ Constant communication with customers and contractors to solve problems and provide support.✧ Managed irregular projects requiring special permits and processes.✧ Negotiated and wrote contracts, defined Statements of Work (SOW).✧ Supervised project budgets.

Israel

✧ Checked customs paperwork and licenses for cargo release.

Israel

✧ Managed a team of 20-25 support staff.✧ Led projects to improve service and sales processes.

Israel

𝘋𝘪𝘴𝘤𝘩𝘢𝘳𝘨𝘦𝘥 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘳𝘢𝘯𝘬 𝘰𝘧 𝘓𝘪𝘦𝘶𝘵𝘦𝘯𝘢𝘯𝘵 -𝘤𝘶𝘳𝘳𝘦𝘯𝘵𝘭𝘺 𝘢 𝘔𝘢𝘫𝘰𝘳, 𝘈𝘳𝘮𝘺 𝘙𝘦𝘴𝘦𝘳𝘷𝘦 (𝘮𝘪𝘭𝘶𝘪𝘮).✧ Managed the unit during the Second Lebanon War and received an Award of Merit for this role.✧ Project Management in the upkeep and quality of sea vessels.✧ Managed a large and diverse team of maintenance workers.✧ Prioritized departmental resources (staff, cranes, vehicles, and equipment).✧ Worked in accordance with ISO 9001, ISO 9002, and ISO14000 quality standards.

Israel

✧ Responsible for safety, education, and discipline.

Master Of Business Administration - Mba, Global Business Development, Marketing & International Management

Bachelor'S Degree In Business Development, Business, Management, Marketing, And Related Support Services