Tzu-Han Hung Email & Phone Number

Taiwan, Taiwan

• Lead a team of 4 product managers and 1 product analyst, overseeing the development of SHOPLINE's most data-intensive products, including:
• Data Center: our underlying data foundation - batch & streaming data pipelines, data warehouse, event tracking services and more.
• Shoplytics: data dashboard for our merchants that provides business metrics and data visualizations, empowering them to measure business performance and grow their business with data-driven insights.
• Open Platform: driving the expansion of SHOPLINE's smart retail ecosystem through initiatives such as the Developer Center, App Store, and Open API, fostering seamless data exchange with our third-party partners.
• AI Applications: such as recommendation systems, AI-powered customer service innovations.
• Data-Driven CRM Solutions: customer segmentation models and integrating offline-to-online (OMO) data solutions.

Taiwan, Taiwan

• Highlights of achievements:
• Position SHOPLINE's data product and consolidate product scope into two directions: Data Application and Data Infrastructure, with clearly defined target audiences, development goals, and strategic directions.
• Manage and execute the product roadmap for Shoplytics, resulting in a significant 39.5% increase in monthly active merchants (MAM) in 2 years. This growth rate outpaces the overall increase in SHOPLINE's active.
• Established the Data Center, comprehensively collecting all data across teams, enhancing internal team and cross-team data acquisition efficiency, leading to quicker analysis and faster product feature development..
• Drive the initiative of collaboration with DevOps, QAE and Product Operation Team to enhance the stability of data products.
• Strengthen collaboration and communication with Merchant Success, Product Marketing and other PM teams to foster user-centered designs and ensure successful product landing to the market.

Taiwan

Own MoBagel's featuring product, Decanter AI. An automated machine learning (AutoML) platform that helps business to make smarter decision based on AI.- Define the vision, business goal and the roadmap of Decanter AI.- Co-work with algorithm engineers (ML), data engineers, software engineers as well as designer on the daily development using Scrum.- Lead.

- Lead data science projects in retail/manufacturing fields.- Conduct data science solutions (or proof-of-concept works) for our clients in to solve their business problems.- Establish stakeholders and define the scope of data science projects.- Collaborate and work closely with data scientists to execute data science projects.- Communicate data-based.

Taipei

• In this internship, I was assigned the task of improving the efficiency of the CS department by enhancing the knowledge system that CS agents use on a day-to-day basis.Key achievements:
• Developed a new knowledge management system in the customer service department from scratch.
• Proposed participatory and user-oriented designing approaches and executed 10+ user workshops.
• Reduced average searching time by 50%, which is expected to allow the department handling 200 more calls per day. Raised our agents’ satisfaction rate by 200% comparing to the original system.Training received:
• Leadership, DMAIC, Certified International Specialist (logistics), presentation, telephone skill, and project managements.

Taipei

• As being part of Bayer's Outstanding Pathfinder Program, I worked with 9 other talented interns and achieved the following:
• Built a detailed brand book for a social marketing campaign.
• Depicted a clear picture of our target audience and built a marketing persona.
• Collected insights from the campaign TA (pharmacist, parents, doctors and NGOs).
• Compiled a guidebook which strictly follows our brand image for our TA.Training received:
• Team work, communication, leadership, user interview, brand book, persona and self-exploration.

• Responsible for website designing, programming, managing, maintaining and backup.Key achievements:
• Set up Cent OS on a virtual server and successfully transferred the website to the new server.
• Developed new functions using PHP + MySQL under strict time constraints.
• Improved the efficiency of image browsing by 3 times the original speed.

Engineering (Informatics)

Master'S Degree, Institute Of Service Science, 4.29/4.3

Activities and Societies: Design Thinking Workshop Teaching Assistant of "Business Analytics Using Statistical Modeling"

Wirtschaftswissenschaften (Economics)

Bachelor'S Degree, Economics

Activities and Societies: 厚德書院 (Tsing-Hua College), Volleyball Team, NTHU Campus Guiding (Director) Cross-Disciplinary Programs: Program.