Stacey (Tzuwei) Yeh Email & Phone Number

London, England, United Kingdom

- Partner with our global clients on their digital transformation journey- Implement SAP solutions in alignment with client's business strategy- Advise clients on agile organisation, global rollout, behavioural change, sustainable training model and general change management

London, England, United Kingdom

- Market entry intelligence, helping clients understand market entry barriers and potential- CRE transformation, coaching clients in transforming CRE capabilities- Estate visioning, developing a vision for the future of an estate that aligns with its business objective and community strategy- Allocation planning, assisting clients on allocating operations through understanding its operating model and people- Future of Work, developing understandings of working models going forward and how people's behaviours and corporate culture would drive the future ways of working

Taipei City, Taiwan

- Led a cultural change and organisational capability development project for an automotive dealer group who aimed to strengthen the adaptability to future technology deployments and become the most competitive multi-brand automotive dealer group in Taiwan- Aligned organisational operation with business goals by implementing the target operating model and breaking strategic objectives into KPIs and performance management reports- Boosted firm-wide change engagement to 70% from 19% by conducting over 50 interviews across levels/functions then producing readiness/resistance assessments with a change communications strategy and bi-weekly communications materials- Cultivated group culture from top-down to elite and Influenced 5 out of 6 C-suite stakeholders into change sponsors by facilitating vision and values workshops, one-to-one leadership coaching and addressing desired behaviours- Developed junior to senior managers’ market-oriented competency by diagnosing training gaps, designed the training strategy and delivered training programmes, and received 4.8 out of 5 from the post-training survey- Enhanced the adoption of existing systems by coaching and training managerial levels and advised future digitalisation plan to the executive team- Built customer service and goal-oriented performance improvement capability. Moved client from 10th place out of 11 to 2nd place in national customer satisfaction rankings in three months by:- Setting up customer satisfaction shared service centre and knowledge-sharing platforms- Conducting on/off-site research and customer data analysis to map out customer journey then coaching customer experience managers on designing customer service training- Identifying goal related data from Auto-DMS, CRM system, social media and site management documents then developing data-driven strategy training and optimising business processes

Taipei City, Taiwan

- Spearheaded organisational design and change consulting services, including developing service roadmaps, designing methodology, engaging new pitches, and developing team capabilities- Worked as an account manager and led a project team of 2-5 consultants on a two-year project for the automotive conglomerate Master Win Group to enhance its international management capability- Advised structures and management process for grouping Taiwan and China business units- Designed budgeting and performance management process, and delivered related training to numerous managerial levels- Assessed current HR processes and talent strategy, developed HR digital transformation plan and directed HR system roadmap design

Taipei City, Taiwan

- Participated in the creation of a new Enterprise Advisory Service team, leading interviews, training and new service development; as a result, the team size grew from 4 to 11 consultants in a year- Directed strategic decision of new team which generated a 70% pitching win rate and gained a 140,000 GBP project pitching against other Big Four competitors- New business successes, contributed over 50% of team annual revenue- Led new business engagement with Master Win Group who, at the time, wanted to diversify into the luxury car market by implementing a target operating model with quick response to market changes

Taipei City, Taiwan

- In charge of a country-wide corporatisation project for a government port authority and delivered operating model restructure and process optimism to strengthen its market-facing competency- Consulted Information Architecture Standard and change management process for a financial service company who sought to integrate digital services and improve cost-efficiency, expecting 30% cost drop in the following three years- Advised clients in FMCG, high-end retail, manufacturing and energy sectors by developing Corporate Sustainability strategies and generating CSR Reports based on GRI G4 standards- Participated in developing IoT consulting service and producing service sales desk

Taipei City, Taiwan

- Built new franchising business in food and beverages by redefining value proposition, developing brand portfolio, communicating brand perception and improving customer experience- Developed and delivered marketing supports and branding training service to all franchisees- Supported on expanding two brands into high-end retail and overseas market, China, Singapore, Malaysia and Canada by conducting market research and generating presentation materials

Professional Coach Training Programme

- Practised in a real case and scored 5 out of 5 in overall coach performance survey. Gained 20.5 of the ICF competency (ICF ACC level.

Master Of Science (Msc), Management Consultancy & Organizational Change

- Dissertation (Merit): What is the better way to enhance Organisational Citizenship Behaviours through improving organisational justice.

Bachelor’S Degree, Marketing, Gpa 3.82/4.0

- Focus: Market Strategy, Branding, Communication and Experiential Marketing - Relevant Coursework: Marketing Research, Strategic.