- Coordinate with Operation department to set up KPIs indicator for center. Train & guide KPIs indicator for subordinates as well as urge, monitor the execution of these indicators.- Coordinate with Sales & Marketing Department to build & implement Marketing plans, promotions activities as approved.- Build Customer Assessment System (Customer’s need, complaints, satisfaction) according to Company’s policy as well as provide customer’s information to Sales department- Set up &… Show more - Coordinate with Operation department to set up KPIs indicator for center. Train & guide KPIs indicator for subordinates as well as urge, monitor the execution of these indicators.- Coordinate with Sales & Marketing Department to build & implement Marketing plans, promotions activities as approved.- Build Customer Assessment System (Customer’s need, complaints, satisfaction) according to Company’s policy as well as provide customer’s information to Sales department- Set up & implement plan base on assigned revenue & profit target.- Organize extraordinary & periodically meetings to monitor & implement business activities for center.- Recommend the solutions to achieve allocated sales target for each center. Show less

Customer order management and inquiry process with promptly responding, acknowledging and resolving customer complaints.Tracking and working with SONY system.Training, manage and develop employee in Customer Service Department.Back-up order management report.Order confirmation, handling of delivery schedule, shipping preparation.Keeping records of customer interactions, transactions, comments, and complaints.Providing feedback on the efficiency of the customer service… Show more Customer order management and inquiry process with promptly responding, acknowledging and resolving customer complaints.Tracking and working with SONY system.Training, manage and develop employee in Customer Service Department.Back-up order management report.Order confirmation, handling of delivery schedule, shipping preparation.Keeping records of customer interactions, transactions, comments, and complaints.Providing feedback on the efficiency of the customer service process. Show less

- Manage and ensure the store's monthly sales target.- Manage store standards, company image.- Monitor marketing and promotional activities.Inventory management.- Manage and supervise store staff.- Ensure the store consistently delivers the company's Customer Service standards to meet or exceed customer expectations and satisfaction.