Ulla Ahonen Email & Phone Number

Change Manager, Process Owner (Change Management), Problem ManagerOperational manager role in Service Management Office (SMO). I'm also the Process Owner in Change Management, which includes process development internally and with customers and service providers, internal employee training, maintenance of the process instructions and ERP (ServiceNow) development specification in change management module. I'm working closely with the Release Manager as the primary backup person and with the Problem Management Process Owner.

Change Manager, Problem ManagerOperational manager role in Service Management Office (SMO). I'm working closely with the Release Manager as the primary backup person and with the Change Management and Problem Management Process Owners.

Responsibilities included:- Inpatient clinical documentation (nurses, ancillary), main focus in primary health care units- Rover mobile app for inpatient nurses- Inpatient therapy and rehabilitation documentation- Inpatient psychiatric nursing documentationI was managing the story backlog of a SAFe team that consists of 4 Application Coordinators, 2 Principal Trainers and a Scrum Master. I was the owner and the first escalation point of the teams' incident backlog. I've also participated in the recruitment processes for the team and worked in close collaboration with the team's HR Manager.

Helsinki

I worked in Inpatient Clinical Documentation (ClinDoc) team, focusing more on project coordination. I was the backup person for the team lead.

I worked in Inpatient Clinical Documentation (ClinDoc) team. Responsibilities included system design and configuration, manual application testing, end user support during go-lives and incident management.

Helsinki Area, Finland

I worked as a physiotherapist in Comprehensive Service Centers. I'm experienced in working with elderly clients in skilled nursing facilities, rehab units and short term units. My responsibilities included exercise group planning and instruction, employee training in healthcare ergonomics and social media management. The last couple of years I was also the coordinator for educational collaboration regarding therapy students in my workplace.Työskentelin fysioterapeuttina monipuolisissa palvelukeskuksissa. Minulla on vahvaa kokemusta ikääntyneiden asiakkaiden parissa työskentelystä iäkkäiden palveluasumisessa, arviointi- ja kuntoutusyksikössä sekä lyhytaikaisyksikössä. Lisäksi työtehtäviini kuului liikuntaryhmien suunnittelua ja ohjausta, potilassiirtojen ergonomian kouluttamista sekä sosiaalisen median hallinnointia. Viimeiset vuodet toimin työpaikkani oppilaitosyhteyshenkilönä terapeuttiopiskelijoiden osalta.

Master Of Business Administration - Mba, Digital Business Management

Kuntoutustiede / Rehabilitation Science, Perusopinnot / Basic Studies

Physical Therapy/Therapist