Worked on 2 different projects regarding Medical Assistance Renewals for Hennepin County and Minnesota Community CareTop performer in calls, converting leads into clients, and case completions.Dealt with consumer’s barriers regarding language, technology and lack of expertise of MNsure & government policies.Auditing cases based on other navigator’s errors, updated policies, and consumers not completing the documents.Hennepin County project and their data was presented in MinneAnalytics.Consumers that were converted into clients had their cases successfully passed by 11%. Consumers that their cases were pending were becoming successful by 15% Consumers that we weren’t able to get ahold of were still able to leave educated messages that cut down their risks by 10% of case closures.Trained new Somali speaking navigators and community outreachers on operations, standard of work, and government policies.Provided translation services to consumers, to operations, and to government agencies.

Performed personal care services for patients to assist with their daily tasks.Assisted clients with general housekeeping duties.Trained new hired associates on standard of work, safety, regulations, and communication.

Sanitized and cleaned all hospital areas by performing regular cleanings.Maintained a safe working environment by observing safety procedures, policies and regulations.Utilized cleaning chemicals safely according to department guidelinesTrained new hired associates on standard of work, safety, regulations, communication on pagers