• Using the Net Promoter System (NPS) framework to measure customers' loyalty, improve, monitor and build an excellent customer experience across all touchpoints using the Qualtrics feedback mechanism.• Using Qualtrics to determine branch Net Promoter Score (NPS) and Customer Satisfaction (CSAT) for branches nationwide.• Categorization of Verbatim comments on various banks' products for Voice Of Customer (VOC) report.• Analyzing data and preparing reports from… Show more • Using the Net Promoter System (NPS) framework to measure customers' loyalty, improve, monitor and build an excellent customer experience across all touchpoints using the Qualtrics feedback mechanism.• Using Qualtrics to determine branch Net Promoter Score (NPS) and Customer Satisfaction (CSAT) for branches nationwide.• Categorization of Verbatim comments on various banks' products for Voice Of Customer (VOC) report.• Analyzing data and preparing reports from Service Quality Audits; coordinate monthly scores & closed-loop activities bank-wide.• Conduct Internal and Employee Net Promoter surveys (NPS) for service improvement within the bank.• Provide feedback/insights from analysis; for improvement decisions. Show less

Improved customer retention rate by 5% through proactive customer outreach, education on underutilized features, and troubleshooting customer queries resulting in retaining customers on the verge of cancelling.  Improved customer satisfaction by 10% by resolving customer issues promptly and providing customers with the appropriate product(s). Processed orders and provided information about the company's products and services, resulting in a 15% increase in sales… Show more Improved customer retention rate by 5% through proactive customer outreach, education on underutilized features, and troubleshooting customer queries resulting in retaining customers on the verge of cancelling.  Improved customer satisfaction by 10% by resolving customer issues promptly and providing customers with the appropriate product(s). Processed orders and provided information about the company's products and services, resulting in a 15% increase in sales and a 20% increase in customer satisfaction. Show less

• Increased revenue by 15% by selling products to customers.• Sold the company's products to customers by providing adequate products information, increasing sales by 20% per month.• Increased sales by 20% by ensuring that customers were satisfied and bad review/complaints were resolved quickly.

Teaching-learning process, with good communication skills and also provided exceptional support to the school management.

Counselor, Consultant and some Psychotherapy ward rounds at the Neuropsychiatry department

To help students solve or find solutions to their educational, vocational and persona-socio problems. Had group counseling (for senior classes), educating them on adolescent blues and how to successfully combat them