Experienced Customer Service Manager with a demonstrated history of enhancing customer satisfaction and optimizing team performance in the banking industry. Skilled in implementing strategic initiatives that drive tangible improvements in performance metrics. Led a team through transformative periods, implemented targeted training programs resulting in a 90% customer satisfaction rating, and spearheaded projects that increased customer satisfaction by 25% and reduced escalations by 30%.Hold a Master's degree in Information Technology from the University of Lagos and a Bachelor's degree in Geology from the Federal University of Technology Owerri. Recently developed a keen interest in Data Analytics and enrolled in the ALX-T Data Analyst Nanodegree program with Udacity to further expand my skills. Proficient in Operations Management, Database - SQL, and Business Development. Strong technical skills in technology, CRM systems, live chat, and social media management tools. Dedicated to continuous improvement and achieving exceptional results.