Uche Okwuchi, Cbap, B.Sc Irpm🇨🇦 Email & Phone Number

Calgary, Alberta, Canada

- Reset automated systems to ensure continuous and accurate long-term disability benefit payments.- Analyze and verify that all necessary documentation for Canada Pension Plan Disability (CPPD) benefits applications are complete and accurately filed.- Submit required CPPD forms to Service Canada through the designated channels.- Prepare and securely send medical documentation related to claims with Service Canada for CPPD benefits as needed.- Monitor and enforce claimant compliance with the application process for CPPD benefits, as mandated by their respective plan members guidelines.- Proactively follow up with claimants for any outstanding CPPD forms using various communication methods, including phone calls, emails, and letters.- Analyze and review all documentation on file to ensure accuracy, detect discrepancies, and prevent privacy breaches.- Ensure to follow all required procedures for CPPD application in accordance with regulations.- Analyze and complete communication items for received documents, and ensure that all outstanding documents have been received and processed.- Set up and maintain follow-up diaries for outstanding documents to ensure timely completion.

Calgary, Alberta, Canada

- Performed administrative and organizational duties in support of the office.- Effectively communicated disability claim status updates to claimants and employers.- Adhered to the integrity of privacy and data on systems that support information tracking.- Analyzed and audited claimants uploaded documents to ensure proper indexing and logged in feedback into the tracking spreadsheet.- Performed monthly Med Fees report audit.- Investigated, and followed up with medical clinics for refund of duplicate payments when needed.- Ensured proper maintenance of office equipment and scheduled repairs when needed.- Maintained office supply inventory and ordered office supplies as needed.- Reviewed invoices for proper documentation and approval before payment. Issued and authorized invoices using the mainframe.- Faxed, Photocopied, Scanned, Printed and distributed mails accordingly.- Corresponded with clients, claimants, and medical facilities via email and letter correspondence.Key achievement: Created comprehensive step by step training material for New Administrative Support staff following the company's business process, for better understanding of the administrative role which continues to improve their productivity following the use of this material.

- Corresponded with clients, claimants, and medical facilities via email and letter correspondence.- Supplied training and support to new administrative support staff as needed.- Corresponded with clients, claimants, and medical facilities via email and letter correspondence.- Regularly book and follow up with Claimants and Medical facilities for Independent Medical Evaluation (IME, FCE, and TMHA) assessments when needed.- Booked flights and hotel accommodation for claimants when needed.- Set up diaries and communication items for actions to be taken.- Ensured disability forms are routed to the proper team or staff member for proper handling.-

Regina, Saskatchewan, Canada

Regina, Saskatchewan, Canada

- Efficiently managed merchandise returns and exchanges, and ensured each transaction was accurately documented.- Addressed customer inquiries both in-person and over the phone, offering timely and helpful responses.- Informed customers about upcoming promotions and exclusive offers, enhancing their shopping experience.- Assisted multiple customers promptly, ensuring a smooth and efficient shopping experience.

Regina, Saskatchewan, Canada

- Managed customer payments through various methods including cash, cheque, debit, and credit card, ensuring accuracy and efficiency.- Actively listened to customer complaints, addressed their concerns with care, and ensured satisfactory resolutions.- Informed customers about upcoming promotions and marketed both popular and new products to enhance sales.- Efficiently processed merchandise returns and exchanges, ensuring thorough documentation of each transaction.- Assisted customers in locating products, explained product functionalities, and ensured all customer needs were met.- Managed and optimized the gift registry system to streamline and enhance administrative operations.

Ikeja, Lagos State. Nigeria.

- Cultivated and strengthened client relationships, building trust and rapport to drive client retention and generate referrals.- Provided comprehensive training and support to clients during the implementation and post-implementation phases, ensuring smooth transitions and successful adoption.- Collaborated with cross-functional teams, including developers and project managers, to design innovative and practical solutions tailored to meet client needs.- Assisted in project planning and execution, managing timelines, allocating resources, and assessing risks to ensure successful project delivery.- Partnered with clients to identify and document detailed business requirements, goals, and key performance indicators (KPIs), aligning solutions with their strategic objectives.- Leveraged analytical expertise to deliver strategic solutions and actionable insights, driving business opportunities and facilitating client growth.- Worked closely with the sales team to ensure a seamless transition of clients from the sales phase to ongoing relationship management.- Proactively managed the client portfolio, optimizing revenue generation, reducing costs, and mitigating risks while nurturing and solidifying long-term client relationships.- Identified and capitalized on cross-selling opportunities within the client portfolio, maximizing customer lifetime value and expanding business opportunities.

Certificate, Office Administration

Medical Terminology, 93%

Developed a high efficiency fundamental principles of Medical Terminology.

Diploma, Ticketing And Reservations, Distinction

Activities and Societies: e-ticketing at the Galileo.Basic ticketing and reservation bookings.

B.Sc, Industrial Relations & Personnel Mgt.(Equivlent To Canadian Bachelor’S Degree As Evaluated By Wes), Second Class Upper.

Activities and Societies: Member Association Of Industrial Relations and Personnel Management Students. (AIRPERMS).Developed.