Uday Kumar Uppu Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Responsible for managing day to day SOC operations.• Acted as a backup for Head of SOC to manage multiple teams in SOC.• Responsible for successful MSSP delivery for global clientele adhering to committed SLA’s• Responsible for effective delivery of Change, Incident, Problem & Lifecycle management of the managed clients• Effectively transitioned operations from abroad to India and delivered the services seamlessly.• Established new teams to cater the upcoming business opportunities.

Bengaluru, Karnataka, India

Oversee client networks and security systems from the Security Operations Center.Control, assume responsibility for, and devise process improvements for technical issuesAllocate appropriate resources for technically complex issues and drive them till resolution.Liaise with the respective security vendors to oversee the issues for resolution.Conducting KT sessions to improve team knowledge and offer support.

Bengaluru, Karnataka, India

Bengaluru Area, India

• As a Lead Engineer, perform complex troubleshooting on different FW devices like ASA, uniper, Fortigate and Checkpoint.• Escalate necessary issues to Vendors for resolution.• Participating in client discussions on implementation plans• Training new hires on different Security Platforms• Handle sales escalations for APAC and EMEA.

*Responsible for handling escalation calls for McAfee Firewall, Control center and Firewall reporter products.*Responsible for simulating complex issues in lab and create bugs with product development team.*Providing assistance and training to Tier I engineers on Firewall products

Working as a part of the Global Firewall Support team, we are supporting Global Fortune 500 clientele on various Firewalls, IDP & Rimporter technologies. Responsibilities * Resolving the Firewall related issues escalated by the Level 1 team. * Validating, processing and implementing the Firewall Change request. * Advising the clients with the latest upgrades for the Firewall and initiating the change process. * Coordinating with the respective vendors in case of any Firewall hardware and IOS issues. * Remote troubleshooting of the customer's IDP and Firewall issues. * Proactively monitoring the device's event logging status thereby preventing any potential threats for the clients. * Performing traffic and event audits ensuring better service to the customers. * Installing and troubleshooting Rimporter issues. * Coordinating with different internal teams to expedite resolution on various network/rimporter issues.

Responsible for Managing, Monitoring Customer Firewalls (ASA, Juniper, Checkpoint and Fortigate).Hands on experience in configuring, troubleshooting issues pertaining to Multiple Vendor Security DevicesHandling calls Pertaining to LAN/WAN and VPN issuesResponsible for Managing the customer's Surf Control and Firewall Policies.Coordinating with the Customer's ISP to expedite resolution of WAN issues.Managing Customer's Data Centre LAN environment.Building complex security policies and VPN infrastructureResponsible for Administering the SIFY local infrastructure comprising Cisco Routers, Switches and PIX/ASA.Administering the Biometric Authentication and Proximity server.Notable AttainmentsSuccessfully carried out the Troubleshoot and Change Request for the Firewalls and involved in many major Firewall Migrations. Attained Promotion to the Global Firewall Team within 6 months of tenure.Received Employee appreciation awards for effective performance during my tenure at SOC.IT SKILLSFirewalls : CISCO PIX, ASA, Check Point, Fortigate, Juniper and McAfee Firewall.IDPS : Source Fire, McAfee, Cisco, Juniper and ISS Site protectorRouters : Cisco 7600, 3000 series Switches : Cisco 2960,3560 and 4500Tools : HPSD, Touch Paper and Insight

B.E, Electronics And Communications

Education record