Michael Reid Email & Phone Number

Bentonville, Ar, Us

Rogers, Arkansas, United States

As a Senior Technical Lead at Cyderes in Rogers, Arkansas, I focused on leveraging cutting-edge technologies to enhance Cyber Security operations. My role involved researching and validating AI augmented workflows to improve accuracy and response time in SOC Operations. I also spearhead innovative ways to integrate current technologies into our workflow, optimizing efficiency and effectiveness.

Rogers, Arkansas, United States

Utilize a multi-discipline approach to improve processes across teams.

Rogers, Arkansas, United States

Rogers, Arkansas, United States

Bentonville, Ar

• Led the project to deploy a multi-server Insight Remote Support (IRS) cluster to automate hardware case creation for more than 20,000 servers. Generating a savings of more than 1000 hours in diagnostic time, and 812 hours in labor within the first 7 months.Delivered server automation solutions for the following areas:• Rack/Server burn-in tests, collection of results, and scripted the hand-off documentation into Excel.• Designed and maintained the daily health collections for… Show more • Led the project to deploy a multi-server Insight Remote Support (IRS) cluster to automate hardware case creation for more than 20,000 servers. Generating a savings of more than 1000 hours in diagnostic time, and 812 hours in labor within the first 7 months.Delivered server automation solutions for the following areas:• Rack/Server burn-in tests, collection of results, and scripted the hand-off documentation into Excel.• Designed and maintained the daily health collections for greater than 27,000 servers, using SQL, PowerShell, and a custom Web-Based Dashboard.• Collected and processed daily SSD wear metrics, in order to create semi-annual forecasting of drive wear-outs, using over 6 million data points to generate the forecast report.• Improved accuracy of inventory details using a combination of custom remote collection and reporting scripts, and hands-on data validation for missing data points. In support of contract and case management by our local Technical Support, Sales, and Project Management Teams. This data also facilitated Customer decision making on end of service life equipment and hardware life-cycle updates.• Developed tools to eliminate 3-day or more backlog of failed backups by creating a central repository to track pass/fail status of more than 20,000 nightly backups for approximately 4,000 remote sites.• Increased overall first attempt daily backup success from less than 85 % to greater than 98%. Sped up daily error detection collection methods. Automated remote remediation and retry methods. Show less

Bentonville, Ar

Level 2/3 support for the Wal-Mart Account

Bentonvillle

Resolve Break/Fix Hardware/Software issues in the customer environment from initial troubleshooting to final resolution.

Fayetteville, Arkansas, United States

 Converted daily news articles into E-editions for nwaonline.com and arpreps.com. Identified open source tools to automate repetitive data-entry tasks with Selenium IDE and Java.

Bentonville, Ar

 Primarily responsibility for maintaining and servicing client’s servers, workstations and networks. Senior Tech and trainer for virus and O/S recovery, diagnostic methods.

Beaverton, Or

While working as a Systems Administrator at FORTiX a startup co-location data center I had the following responsibilitiesWeb Administrator for Load-Balanced Web Servers IIS 5.0 / ColdFusion Server Environment. Managed IBM E-Series Shark Storage SolutionPerformed Website Performance Tuning using Load-Runner Test Automation SuiteManaged the SiteScope Alerts for our co-located customers and facility network infra-structureDeveloped and Maintained tools to collect customer… Show more While working as a Systems Administrator at FORTiX a startup co-location data center I had the following responsibilitiesWeb Administrator for Load-Balanced Web Servers IIS 5.0 / ColdFusion Server Environment. Managed IBM E-Series Shark Storage SolutionPerformed Website Performance Tuning using Load-Runner Test Automation SuiteManaged the SiteScope Alerts for our co-located customers and facility network infra-structureDeveloped and Maintained tools to collect customer bandwith/data usage and generate monthly reports for invoicing.Assist New Customers with installing their equipment, and provided troubleshooting assistance for networking and performance issues Show less

Beaverton, Or

In my role on the Mcafee Anti-Virus Software Testing Team, I led the Quality Assurance testing for the Dos Scan Engine, and Windows 3.11 anti-virus software solution.My final role on the Mcafee Anti-virus team was on the Engineering Research Team, investigating critical issues that impacted customers ability to deploy the McAfee Anti-Virus suite in corporate environments.

Bachelor Of Applied Science (Basc), Information Technology, Graduated

Associate'S Degree, Emergency Management And Administration

Associates, Cis - Transfer Program To Walton Business College

Transferred credits