• Chair the regional Digital and the Non-Digital governance forums across Wealth CG/CPC markets to ensure that all in-scope initiatives are appropriately reviewed and go through the Risk assessments before implementation• Ensure Primary Business Information Owner (PBIO) duties are carried out as per the defined PBIO roles and responsibilities regional digital applications and ensure due diligence to meet the technical/process requirement throughout the applicable life cycle.• Handled multiple Internal audits and regulatory audits – Manage audit deliverables, facilitate walk-though session with country and audit team, finalize issue and CAP draft report and ensure timely remediation and closure of corrective action plans identified as a part of the Wealth Digital business audits• Work closely with Business Activity Owner (BAO) and provide governance oversight to manage and execute risk management activities throughout the third-party management life cycle.• Tracked all CAPs raised and owned under Wealth Digital Team, ensure that Issues and CAPs are closed timely within due date. Worked towards eliminating last minute closures and ensured NIL overdue issues and CAPs

• Drive the process standardization and enhancements of UAT, Records management and Post login content management process across region and conduct training to country team and publish procedure manuals and playbooks• Identify Governance JIRA enhancements, raise Project Tracking System (PTS) project and work closely with technology to prioritize, track and implement enhancements in production• Collaborated with Technology, Business and Technology information security officers to manage and monitor Information security issues. Tracked CAP milestones for completion and ensure Issues and CAPs are closed before the due date. NIL overdue issues and CAPs under my ownership.• Led the Governance JIRA improvements and worked closely with technology to prioritize, track and implement enhancements in production across releases. Managed production incidents impacting governance JIRA and ensured timely resolution.

• As a key SME lead for regional business, managed multiple projects which includes preparing product roadmaps, business case, project initiation, fitment, prioritization, creating BRD, FS review, UAT scripts and results verification, critical defect analysis and closure, content management, cutover support and tracking benefit realization.• Led API product management for 16 markets across APAC and EMEA region by defining customer journeys, user stories, drive successful development, and testing of open APIs in the bank’s Developer Portal and Sandbox• Represent regional business to attend test case walkthrough, review swagger, field mapping documents, validate UAT and sandbox test results for APIs tested via Soup UI and provide sign off.• Drive the customer usability enhancement projects by identifying customer pain points and update digital channel to increase NPS score. Maintain a master usability list to prioritize the items across releases.• Build the digital roadmap for EMEA markets by analysing demand from core product groups and country teams, perform cost benefit analysis and create business case for strategic digital business needs and table it with senior management for funding. Maintain and publish digital heat map under various domains Banking, Cards, Payments and Investments

• Study new system, perform gapping analysis, requirement gathering and BRD walkthrough with technology team to align expectations and arrange in-country business sign off.• Review functional specifications (FS) and arrange walkthrough with business stakeholders and technology team, moderate the overall process, clarify business queries.• Create wireframes for investments modules with intuitive UI/UX, review prototypes and provide feedback to design team.• Facilitate meetings and workshops for product walkthroughs. Collaborated with stakeholder groups to ensure business and technology alignment on requirements• Led digital strategy for wealth management products by implementing state of art functionalities with friendly User Interface to drive usage and increase penetration. Ensure wealth management product offering is seamless and consistent across all countries & digital channels.• Understand banks needs and prospect new opportunities through detailed business reviews. Identifying opportunities for process and system improvements either in existing designs or by adopting new functionalities in the software

• Manage the back-office processes for Citibank Australia and Guam Retail Business payments and reconciliations operations. Led a 35-member team and built a payment operation that developed into a centre of excellence and offered its payments expertise and achieved challenging goals through productivity enhancement, effective resource utilization, innovation, automation and efficient cost management