Assistant Operations Manager
CurrentLeadership and Supervision:Managed and handled a team of 15 direct and indirect reporters.Developed a productive, profitable, and achievement-oriented working environmentPlacements:Placed qualified candidates in Data science and Finance positions for clients.Identified potential students through interviews and skills testing prior to submission to clientcompanies.Reviewed Resumes and Cover Letters, evaluated candidates and organized various interviewpreparation and test prep sessionsMonitored student’s progression, served as the first point of contact between employers andcompany, and completed monthly reports.Student and Faculty Management:Monitored 600+ students and 15+ facultiesReviewed data to identify trends for improving training effectiveness and efficiencyOversee day-to-day responsibilities, including scheduling, resource booking, and managingstudent registrationsFinancial Management:Manage budgets, forecasting revenue and expensesMaintain financial controls, including cash flow forecastsData Analysis and Reporting:Evaluate data and certificates of individual studentsReconcile reports with financeIdentify trends for improvement in training efficiency and safetyHuman Resources Collaboration:Work with HR to develop staff training schedules and materialsConduct tests and hire trainers using platforms like LinkedInSales Support and Coordination:Assist team members in coordinating with more students to increase salesMaintain reports and data for batchesPerformance Monitoring and Feedback:Monitor employee performance and offer feedback for improvementIssue Resolution:Address operational issues and concerns in a timely fashionConduct escalations and close cases promptlyCustomer Success Focus:Supervise operations team to ensure operational excellence and excellent customer service
