Utilized Bomgar tools for both internal and external network troubleshooting of end-user issues.Provided Active Directory administration and support for resolving user-related issues as needed.Managed and resolved Microsoft Exchange administration and troubleshooting within the GM Microsoft Exchange environment.Handled Microsoft Azure administration, including delegating tasks, troubleshooting configuration issues, and managing licenses in the environment.Supported mobile users with VPN setup (remote corporate connectivity), mobile devices (Blackberry, Android, iPhone/iPad with MS-Intune), and hardware troubleshooting for HP and Dell devices, both remotely and over the phone.Set up and maintained corporate and mobile-user printer hardware as necessary.Delivered training and technical support for a broad range of end-user products, including:Microsoft Office Suite (versions 2016/365, 2013, 2010, 2007)Adobe software such as Photoshop and AcrobatSiemens Teamcenter and Unigraphics/NX CAD softwareAutodesk AutoCADAutonomy Connected BackupMicrosoft PowerShellMcAfee Antivirus and Endpoint Protection (user-level and administration)Various Adobe products (Acrobat, Photoshop, and more)JavaAdministered and supported Microsoft Exchange email systems.Developed and enhanced user support processes, including User Profile-related workflows on GM-built Windows PCs, utilizing Windows Scripting (BAT) to effectively resolve user issues.Provided technical support across a wide range of software operating systems and platforms, including Windows 11, 10, 8.1, 7, XP; Windows Server 2003, 2008, 2012, 2016, 2019; Mac OS; and Ubuntu OS.Oversaw high-volume IT operations incident queues (INC-ITOC-EUE, INC-ITOC-GPD, and others) within the GM environment, ensuring incidents were promptly addressed and efficiently routed for proper support.

• Setup of office computers and installations of equipment• Downloading and installing software for computer devices• Troubleshooting network devices and computers• Create a safe network environment and perform routine checks and upgrades• Data entry • Organize client paperwork for monthly billing on a federal contract• Oversee therapist monthly treatment reports (MTR) to ensure successful audits

• Worked at a manufacturing site dealing with plastic injection molding• Addressed customer inquiries and resolved complaints to assure customer satisfaction• Inspected products for quality issues as they were assigned• Worked on presses to create plastic parts for customers such as GMC, Ford, and Chrysler• Hands-on experience with finished products requiring quality check in the containment department

•OS installation • Setup routers, modems, printers, and computers for the shipping department• Counted inventory on the basis to confirm products are fully stocked and ready to be sold• Packaged items and fulfilled orders as customers make their decisions• Shipped Products accordingly in a timely manner to ensure customer satisfaction and retention• Created bi-weekly sales reports to track profit and losses